Sales and Operations Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond promptly and professionally to all incoming inquiries via phone, email, and chat.

• Qualify leads, comprehend customer needs, and confidently present Men's Cave products.

• Manage objections, assist customers in reaching a decision, and finalize deals.

• Consistently follow up on open leads to maximize conversion rates.

• Ensure a positive and premium customer experience at every interaction.

• Process and confirm all closed orders, ensuring accurate pricing, specifications, and customer information.

• Issue invoices, manage deposits, and maintain precise sales documentation.

• Serve as the internal connection between the sales team and delivery team to guarantee correct and timely order fulfillment.

• Clearly communicate order details during the handoff to prevent fulfillment errors.

• Maintain and update the CRM with accurate customer profiles, deal stages, and interaction history.

• Compile and submit weekly pipeline and order status reports to the Sales Lead.

• Proactively identify and flag any operational bottlenecks, customer issues, or delays.

• Assist the broader sales team with administrative tasks as required.

⛳️ Requirements

• Bachelor's degree in Business Management, Administration, Marketing, or a related field.

• A minimum of 2 years of experience in sales and operations.

• Experience in inbound sales and customer service is highly preferred.

• Familiarity with processing and verifying sales orders is desirable.

🏝️ Benefits

• Work remotely with a supportive team.

• Receive performance-based incentives.

• Take ownership and have a direct impact on team culture.

• Enjoy a long-term role with a clear development path for remote employees.