Sales and Customer Support Agent

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Follow up on incoming and warm sales leads, converting them into confirmed sales.

• Conduct cold calling and engage in business development activities.

• Interact with potential clients to assess their needs and clearly articulate the services offered.

• Deliver professional customer support to existing clients by addressing inquiries via email, phone, or online platforms.

• Keep precise records of client interactions, sales activities, and follow-up actions.

• Aid in the onboarding process of new clients by ensuring that all necessary information and documentation are completed.

• Collaborate with internal consultants to facilitate smooth transitions and maintain ongoing client satisfaction.

• Provide assistance with basic administrative tasks related to sales and customer support as needed.

⛳️ Requirements

• Demonstrated experience in sales, lead conversion, or roles that involve client interaction (such as inside sales, account management, or customer support).

• Excellent communication skills, with the capacity to build trust and rapport in a remote setting.

• Ability to work independently and effectively manage time in a part-time, remote work environment.

• Confidence in addressing objections and guiding clients toward informed decision-making.

• Strong organizational abilities and meticulous attention to detail.

• Familiarity with CRM systems or similar tools is a plus.

🏝️ Benefits

• Competitive compensation package.

• Flexible working hours to support work-life balance.

• Opportunity for professional growth and development.

• Collaborative and supportive team environment.