Customer Service Associate, English Enrichment Centre

This is a fully remote position, open to applicants in Indonesia.

📋 Description

• Manage the performance of Write Edge's online division

• Assist with daily operations and administrative tasks

• Ensure the safety and proper conduct of students

• Handle and resolve staff inquiries and complaints

• Train and supervise new team members in customer support

• Plan and facilitate online open houses

• Ensure the seamless operation of online classes and provide troubleshooting assistance

⛳️ Requirements

• Minimum of 1-2 years of relevant experience

• Skilled in Google Suite and Microsoft Office

• Familiarity with Google Classroom and Zoom is a plus

• Excellent verbal and written proficiency in English

• Capable of multitasking in a dynamic environment

• Possess emotional maturity and strong interpersonal skills

• Leadership abilities and project management experience are advantageous

🏝️ Benefits

• Strong support and collaboration within the team

• Opportunities for career advancement and skill enhancement

• Flexible working arrangements to help maintain a work-life balance