Customer Service Representative

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Respond promptly to all incoming customer service phone calls and emails.

• Engage in live chat with customers as requests are received.

• Foster relationships and actively engage with customers.

• Assess customers’ needs, which includes clarifying customer information, order details, researching and resolving customer issues, and providing solutions or alternatives.

• Serve as a liaison between the headquarters and various retail departments.

⛳️ Requirements

• A minimum of 1 year of prior customer service experience in a fast-paced environment, preferably in retail or eCommerce.

• Detail-oriented with a strong focus on process, and capable of prioritizing tasks effectively.

• Excellent command of English, both spoken and written.

• Previous experience dealing with customers in English.

• Ability to manage a high volume of incoming phone calls.

• Strong communication skills and the capacity to solve problems under pressure.

• A startup mentality, with a positive and proactive approach.

• Capability to handle multiple tasks in a dynamic entrepreneurial setting.

• Experience with Google Suite, Zendesk, and Shopify is an advantage.

🏝️ Benefits

• A team that is committed to the mission and works diligently to achieve the extraordinary.

• Individuals who contribute innovative ideas to advance the business.

• A work environment that values efficiency and respects your time off to recharge for the next day.

• Significant opportunities for growth in the future.