Customer Service Agent, Portuguese – Afternoon Shift

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide customer service through e-mail, phone, or social media to address any incidents that may arise.

• Manage incoming calls, chats, and customer service inquiries effectively.

• Deliver accurate, valid, and complete information utilizing appropriate methods and tools.

• Address customer complaints by offering suitable solutions and alternatives within specified time limits; follow up to ensure resolution. Maintain records of customer interactions, process customer accounts, and organize documentation.

• Adhere to communication procedures, guidelines, and policies.

• Go the extra mile to engage with customers.

• Since the resolution of incidents can vary, concurrent work for the Department of Operations will also be required.

• Work schedule: 16:00 pm - 00:00 am with a 30-minute break.

⛳️ Requirements

• Prior experience in User Support or Customer Service roles is highly valued.

• Previous experience with Zendesk is preferred.

• Proficient in Portuguese (oral & written) and fluent in English.

• Capable of planning, organizing, prioritizing, and executing multiple tasks simultaneously.

• Possess strong communication and interpersonal skills.

• Be a solution-oriented and dependable professional.

• Extremely detail-oriented with excellent time management abilities.

• Demonstrate flexibility as changes can occur rapidly, and the ability to adapt is essential.

• Exhibit outstanding interpersonal and communication skills.

• Be decisive and well-organized.

• Enjoy being part of a dynamic team in a growing organization.

• Candidates must reside in Spain.

🏝️ Benefits

• Home office.

• A fantastic work environment with a young, international team of talented individuals.

• Opportunity to receive part of your salary in advance via Payflow.

• 40% discount on all Fever events and experiences.

• Health Insurance.

• Gympass Membership.