Client Support Specialist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Delivers outstanding customer experience by responding to inquiries through various channels (telephone, email, chat, ticketing, etc.) in a support-center setting that complies with scheduled shifts, procedures, metrics, and departmental objectives.

• Handles inbound customer service and technical support calls from our clients.

• Utilizes documentation and support resources to operate with accuracy.

• Employs professionalism and diplomacy to address occasionally critical or challenging situations.

• Ensures prompt and effective resolution of customer service and payment inquiries.

• Detects trends and reports them to foster continuous process enhancement.

• Undertakes any other related tasks considered vital to the company's success and our customers' satisfaction.

⛳️ Requirements

• Enjoys collaborating within a team while fulfilling responsibilities.

• Values producing high-quality work.

• Implements well-documented processes and seeks solutions when there are gaps in process documentation.

• Is motivated by opportunities for professional skill development and learning.

• Takes pride in problem-solving capabilities.

• High school diploma or equivalent required.

• Fluent in both English and Spanish.

🏝️ Benefits

• Nuvei is an equal-opportunity employer that promotes collaboration and innovation, committed to fostering a diverse and inclusive workplace.

• The Nuvei team is made up of a rich variety of talent, skills, and ambitions.

• We believe that employees thrive when they are empowered to be their true, authentic selves. So, please come as you are. We look forward to meeting you.

• Our recruitment process may utilize automated tools, including AI, to assist in application management and candidate selection.