Sales and Customer Success Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Identify and pursue new corporate catering opportunities via LinkedIn, email outreach, and other sales channels.

• Create and maintain prospect lists utilizing tools like LinkedIn, Apollo, or similar platforms.

• Craft personalized outreach that is authentic and relationship-focused rather than generic.

• Respond promptly to incoming catering inquiries and convert them into bookings.

• Oversee the customer journey from the initial inquiry to post-order follow-up.

• Develop strong, long-lasting relationships with office managers, executive assistants, personal assistants, and workplace coordinators.

• Proactively reach out to existing customers to promote repeat business and enhance customer loyalty.

• Follow up after each catering order to collect feedback and ensure a remarkable customer experience.

• Address customer inquiries regarding catering options, dietary restrictions, allergies, invoices, and general information.

• Resolve customer issues and coordinate solutions for delivery or order-related challenges.

• Maintain precise customer records, notes, and activities within the CRM system.

• Segment customers and develop ongoing engagement strategies for high-value accounts.

• Collaborate closely with internal teams to guarantee smooth order fulfillment.

• Work with your manager to enhance outreach messaging, sales strategies, and customer engagement processes.

• Utilize AI tools to boost productivity while ensuring all customer communications remain personalized and of high quality.

⛳️ Requirements

• A minimum of 5 years of substantial experience in sales development, business development, lead generation, inbound and outbound sales, or a similar client-facing position.

• Proficiency in managing the complete customer lifecycle from prospecting to after-sales support.

• Experience in building prospect lists through online research and LinkedIn.

• Excellent written and verbal communication skills in English.

• Ability to craft highly personalized customer emails rather than generic sales templates.

• Strong skills in relationship-building and customer engagement.

• Confident in addressing customer inquiries and resolving issues in a professional manner.

• Highly organized with remarkable attention to detail.

• Ability to manage multiple customer conversations and priorities at once.

• Strong problem-solving skills with a customer-first approach.

• Comfortable working independently in a remote setting.

• Proficient with LinkedIn Premium, Apollo, MailSuite, or similar prospecting tools.

• Experience using Google Workspace, Notion, Slack, Superhuman Mail, and other modern collaboration tools.

• Familiarity with AI tools to enhance productivity while maintaining personalized communication.

🏝️ Benefits

• Excellent opportunities for career advancement.

• Chance to work in a fantastic environment.