Sales and Customer Engagement Specialist – SMS, Email, Live Chat

This is a fully remote position, open to applicants in Egypt, +4 more countries.

📋 Description

• Oversee incoming and follow-up sales interactions via SMS, email, and live chat.

• Connect with prospective clients who have shown interest in the company's offerings.

• Follow up on abandoned registrations and incomplete transactions.

• Cultivate relationships and foster trust through tailored written communication.

• Respond to inquiries regarding pricing, enrollment, promotions, timelines, and purchasing.

• Recognize buying signals and assist qualified prospects in completing their purchases.

• Address questions, concerns, and objections with an empathetic, consultative approach.

• Share approved promotions, testimonials, and resources effectively.

• Manage multiple customer interactions while ensuring prompt and thoughtful responses.

• Support warm prospects throughout their decision-making journey.

• Identify barriers to conversion and tackle non-clinical concerns.

• Customize follow-up communications based on customer context and previous interactions.

• Balance customer support responsibilities with sales goals.

• Enhance written sales techniques through coaching, performance analysis, and customer feedback.

• Safeguard confidential customer information and adhere to HIPAA regulations.

• Refer medical or clinical inquiries to licensed healthcare professionals.

• Comply with communication, documentation, and customer information handling protocols.

• Record customer interactions and sales activities in the CRM system.

• Maintain precise records of conversations, follow-ups, customer statuses, and forthcoming steps.

• Monitor follow-up activities.

• Collaborate with phone representatives and internal teams regarding escalations and additional support.

• Engage in coaching, quality assurance evaluations, and product training.

• Implement feedback to enhance communication quality and conversion outcomes.

• Develop a comprehensive understanding of products, promotions, processes, and approved customer-facing information.

• Track personal performance and refine sales and engagement techniques.

⛳️ Requirements

• A minimum of 2 years of experience in inside sales, customer engagement, chat sales, SMS sales, customer success, or a comparable customer-facing role.

• Demonstrated success in converting warm leads into customers through written communication.

• Proven track record of nurturing prospective customers through the sales process.

• Experience in handling customer objections and guiding prospects toward making purchasing decisions.

• Familiarity with CRM platforms.

• Outstanding written communication skills with a strong command of grammar, spelling, clarity, and professionalism.

• Strong abilities in consultative sales and objection handling.

• Proficient in recognizing buying signals and guiding customers toward conversion.

• High emotional intelligence and the capacity to comprehend customer concerns.

• Ability to build trust and rapport through written interactions.

• Excellent follow-up and lead-nurturing capabilities.

• Competence in managing multiple SMS, email, and live chat conversations concurrently.

• Strong attention to detail and organizational skills.

• Experience with CRM or customer engagement tools such as GoHighLevel, HubSpot, Salesforce, Zendesk, Intercom, or similar systems.

• Capability to accurately document customer conversations and follow-up actions.

• Quick adaptability to learn new products, systems, workflows, and communication protocols.

• Understanding of safeguarding confidential customer information and adhering to compliance practices.

• Availability to work from 7:00 AM to 4:00 PM PST.

• Submission of resume in English and PDF format.

• Video submission should be sent using the same email as the application.

🏝️ Benefits

• Fully remote work environment.

• Opportunity to contribute to a growing digital healthcare sector.

• Continuous coaching and support.

• Quality assurance evaluations.

• Comprehensive product training.

• Professional development facilitated through feedback and performance enhancement.