Sales Advisor, Italian

This is a fully remote position, open to applicants in Greece.

📋 Description

• Manage incoming and outgoing customer communications via phone, chat, and email channels.

• Provide an exceptional customer experience with a strong emphasis on satisfaction and issue resolution.

• Establish and nurture positive relationships through effective and professional communication.

• Supply accurate and current information utilizing internal tools and systems.

• Meet individual and team performance objectives, including call-handling KPIs.

• Keep detailed records of customer interactions, accounts, and documentation.

• Consistently adhere to communication protocols and data protection regulations.

⛳️ Requirements

• Native or near-native proficiency in Italian, coupled with fluency in English (minimum B2 level).

• Extensive experience in customer service and contact management across various channels.

• Outstanding verbal and written communication skills, complemented by strong active listening abilities.

• High level of computer literacy and confidence in managing multiple systems concurrently.

• Excellent multitasking, time management, and prioritization skills.

• Customer-centric approach with a keen understanding of sensitive data handling.

• Capability to thrive in a fast-paced, KPI-driven workplace.

🏝️ Benefits

• Coverage for private life and health insurance.

• Complimentary access to corporate gym facilities.

• Fixed working hours option available for parents with young children.

• Comprehensive onboarding and training assistance.

• A supportive team atmosphere with opportunities for professional growth.

• And many more!