Sales Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Receive and monitor purchase orders, subcontracts, and service agreements; verify receipt, identify missing details, and route documents for internal evaluation.

• Cross-check customer data, scope, pricing, payment terms, and billing milestones against proposals and CRM records.

• Collaborate with Inside Sales to address discrepancies.

• Compare contract terms with approved templates, document suggested changes, and assist with limited negotiations within company policies.

• Escalate non-standard terms and issues that require legal advice or further approval.

• Collect proposals, scopes of work, exhibits, prior approvals, and customer communications for Contracts and Legal.

• Coordinate estimating and scope reviews as necessary.

• Request documentation from customers, clarify requirements, discuss approved changes, and provide status updates.

• Supply Accounting and Billing with complete, verified billing information.

• Track submissions, revisions, approvals, and pending items.

• Maintain CRM records and contract files, including correspondence, redlines, approvals, and executed agreements.

• Create repeatable intake templates and checklists and identify opportunities to minimize rework.

• Offer administrative support to Inside Sales.

• Report to Field Inside Sales leadership and provide additional Inside Sales assistance as required.

⛳️ Requirements

• 1–2 years of customer service experience, demonstrating strong interpersonal, written, and verbal communication abilities.

• Practical experience in inside sales, including deal processing, proposal support, or managing customer documentation.

• Familiarity with assisting in contract review or redlining, with a solid understanding of purchase order and service contract processes.

• Ability to identify and flag common contract terms and potential issues for Contracts or Legal examination.

• Working knowledge of CRM workflows and accurate recordkeeping, with the capability to learn new CRM and document management systems.

• Understanding of billing setup requirements and the necessary information to prepare invoices.

• Proficiency in Microsoft Office and electronic documents, including Track Changes or similar redlining tools.

• Strong attention to detail, organization, and follow-through, capable of managing competing priorities and coordinating across teams.

• Sound judgment, discretion regarding confidential information, and a professional, customer-focused approach in sensitive discussions.

• Willingness to travel up to 10% for trade shows and industry events.

• Preferred: Experience with contracts in biopharma, food and beverage, or manufacturing sectors.

• Preferred: Previous sales support or contract administration experience.

🏝️ Benefits

• Highly employer-subsidized medical, dental, and vision insurance (medical coverage begins the first month following 30 days of employment).

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.

• 401(k) retirement savings plan with competitive employer contributions.

• 9 paid company holidays starting immediately upon hire.

• Paid time off and family leave benefits.

• Ongoing training.

• Supportive environment.

• Opportunity to make a real impact.