Director – Administration and Enablement

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the administration and user empowerment of Peraton[x], which is Peraton’s enterprise generative AI and agentic analytics platform.

• Supervise user and program provisioning, role-based access, data-tier management, environment configuration, and platform settings.

• Establish standards, policies, and procedures for administration regarding access, onboarding/offboarding, workspace management, and knowledge-base governance.

• Ensure release readiness and manage change for administrators and end-users.

• Operate the service desk and tiered user support model, encompassing ticket intake, triage, escalation, and resolution tracking.

• Oversee AI usage, cost, and license administration by monitoring consumption and expenditure, attributing costs, and enforcing usage policies.

• Maintain administrative documentation, runbooks, and records that are ready for audit.

• Develop an enablement strategy that includes onboarding, training curricula, office hours, user guides, and playbooks.

• Create a community of practice and a network of power users/champions across programs.

• Guide analysts in designing reusable skills, flows, workflows, dashboards, and templates.

• Collaborate with programs to identify use cases, guide pilot projects, and scale successful solutions.

• Assess adoption, engagement, and value through analytics and user feedback.

• Direct knowledge workers in curating, organizing, and managing platform content.

• Define standards for content quality, metadata, classification, and lifecycle management.

• Maintain a centralized knowledge base that includes FAQs, how-to content, and lessons learned.

• Lead, mentor, and develop a cross-functional team.

• Define roles, career paths, performance objectives, and development plans.

• Plan for staffing and hiring and allocate team members based on project demands.

• Act as the primary contact for program leaders and business units.

• Collect and prioritize requirements and present them to product and engineering teams.

• Report metrics related to adoption, satisfaction, support performance, costs, and value to senior leadership.

• Manage the administration and enablement budget along with vendor relationships and licensing.

• Ensure compliance with Peraton policy, the Acceptable Use Policy, and relevant frameworks.

• Enforce least-privilege access, data classification, access reviews, and audit-evidence practices.

• Advocate for responsible AI through training, human-in-the-loop reviews, output verification, and governed approval workflows.

⛳️ Requirements

• Over 16 years of experience in system or platform administration, IT service management, technology enablement, or analytics delivery.

• More than 5 years of experience leading multidisciplinary teams.

• Proven experience in managing enterprise SaaS, collaboration, or analytics platforms, including user and access management, configuration, and governance.

• Demonstrated success in leading technology adoption, training, and change-management programs in large or distributed organizations.

• Strong working knowledge of generative AI, LLMs, and agentic workflows.

• Experience operating service desk and user support functions (ITIL or equivalent).

• Experience leading teams that include both technical and non-technical members.

• Excellent communication and facilitation abilities.

• Experience in budget management, vendor relations, and licensing.

• Ability to obtain and maintain a U.S. government security clearance, if required by the program.

• U.S. Citizenship is required.

• Preferred: experience with knowledge management, content governance, ontologies, or knowledge graphs.

• Preferred: background in instructional design, training development, customer success, or enablement.

• Preferred: background in data analytics, business analysis, or all-source analysis.

• Preferred: experience administering systems in regulated or DoD environments (NIST 800-171, CMMC, FedRAMP, ATO).

• Preferred: certifications such as ITIL, Prosci/change management, PMP, AWS, or Agile/SAFe.

• Preferred: experience with AI usage and cost governance (FinOps) and platform analytics.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Health savings account

• Short-term disability

• Long-term disability

• Employee Assistance Program (EAP)

• Parental leave

• 401(k)

• Paid time off (PTO) for vacation

• Company-paid holidays

• Potential eligibility for overtime

• Potential eligibility for shift differential

• Potential eligibility for a discretionary bonus