Roadside Technician

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Respond to roadside assistance requests.

• Evaluate situations and identify issues using advanced diagnostic tools.

• Conduct repairs on-site where it is safe and feasible.

• Make safety-driven choices regarding repairs versus recovery.

• Organize professional recovery and coordinate dealer workshop services as required.

• Take ownership of each job from start to finish, ensuring clear communication with customers, setting expectations, and providing reassurance.

• Operate and maintain a fully stocked service van.

• Manage tools and spare parts effectively.

• Adhere to safety protocols and maintain accurate records in the system.

• Achieve service, safety, and quality standards while striving towards realistic targets.

• Utilize AI, machine learning, data analytics, and cloud-based tools responsibly, following data governance, security, and ethical-use guidelines.

⛳️ Requirements

• Demonstrable experience as a vehicle or roadside technician, capable of working independently on-site.

• Strong skills in diagnostics and fault identification using modern equipment.

• Excellent and calm communication skills with customers.

• Proficient in using IT, mobile applications, and diagnostic software.

• Valid UK driving licence with confidence in operating a fully equipped van.

• Relevant technical qualifications, such as a manufacturer apprenticeship or equivalent City & Guilds Parts I & II, NVQ/B-Tech diploma.

• Existing credentials in electric vehicles (EV) are advantageous; otherwise, completion of EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics training is required.

• Willingness to work rotating shifts from 7am to 10pm, including some weekends and bank holidays.

• Ability to travel throughout Plymouth or Belfast and surrounding areas.

🏝️ Benefits

• £8,000 bonus, with an additional guaranteed £3,000 bonus in your first year.

• Realistic On-Target Earnings (OTE) of £55,000; top performers can earn over £60,000.

• No overnight or 12-hour shifts required.

• Enjoy two weekends off each month.

• Rota scheduled 12 months ahead.

• Paid overtime available.

• Bank holiday premium pay and a day off in lieu.

• Private medical insurance provided.

• Pension contributions of up to 6.5%.

• A wide variety of discounts and benefits available.

• Continuous training opportunities, including EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics.

• Competitive annual leave package.

• Discounts on Allianz products, vouchers, and offers from high street and online retailers.

• Annual flu vaccinations offered.

• Annual eye care voucher provision.

• Discounts on travel, pet, music, home, and car insurance.

• Free roadside assistance available after 6 months of probation.

• Up to three paid days for Corporate Social Responsibility initiatives.

• Employee Assistance Programme accessible from day one.

• Confidential 24/7 helpline and app providing resources on life, finances, and wellbeing, including mental health support, debt management, and legal advice.