Roadside Technician

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Respond to roadside assistance calls and evaluate vehicle conditions.

• Utilize advanced diagnostic tools to identify faults.

• Perform repairs on-site when safe and feasible.

• Determine whether repair or recovery is the safest and most practical course of action.

• Coordinate professional recovery and workshop services when necessary.

• Take ownership of each job from start to finish, ensuring clear communication with customers and managing their expectations.

• Operate and maintain a fully equipped service van.

• Oversee tools and parts, adhere to safety protocols, and keep precise system records.

• Achieve service, safety, and quality benchmarks while striving for attainable targets.

• Responsibly leverage AI, machine learning, data analytics, and cloud-based technologies.

⛳️ Requirements

• Demonstrated experience as a vehicle or roadside technician, capable of working independently on-site.

• Strong skills in diagnostics and fault detection using modern equipment.

• Confident and composed communication with customers.

• Proficient in using IT, mobile applications, and diagnostic software.

• Valid UK driving license and comfort in driving a fully equipped van.

• Relevant technical credentials, such as a manufacturer apprenticeship or equivalent City & Guilds Parts I & II, NVQ/B-Tech diploma.

• Existing EV qualifications are advantageous; otherwise, completion of EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics training is mandatory.

• Willingness to work rotating shifts between 7am and 10pm, including some weekends and Bank Holidays.

• Ability to operate throughout West Sussex, including Chichester/Bognor.

• Capacity to effectively utilize AI, machine learning, data analytics, and cloud-based tools in compliance with data governance, security, and ethical-use standards.

🏝️ Benefits

• £8,000 bonus, along with an additional guaranteed £3,000 bonus in your first year.

• Paid overtime.

• Bank Holiday pay supplement and an additional day off in lieu.

• Private medical insurance.

• Pension contributions of up to 6.5%.

• Extensive range of discounts and perks.

• Continuous training opportunities, including EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics for those not already qualified.

• Competitive annual leave package.

• Discounts on Allianz products, vouchers, and at various high street and online retailers.

• Annual flu vaccinations.

• Annual eye care vouchers.

• Discounts on travel, pet, music, home, and car insurance.

• Complimentary Roadside Assistance after completing a 6-month probation period.

• Up to three paid days for Corporate Social Responsibility initiatives.

• Employee Assistance Programme available from day one.

• Confidential 24/7 helpline and app providing resources for life, finances, and wellbeing, including mental health support, debt assistance, and legal advice.