Roadside Technician

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Respond to roadside assistance requests.

• Evaluate situations and identify vehicle issues utilizing advanced diagnostic tools.

• Perform repairs on-site when it is safe and feasible.

• Make informed decisions focused on safety regarding repair versus recovery.

• Coordinate professional recovery services and dealer workshop assistance when necessary.

• Take ownership of each assignment from start to finish, ensuring clear communication with customers.

• Set clear expectations and provide comfort during roadside emergencies.

• Operate and maintain a fully equipped service van.

• Manage tools and inventory effectively.

• Adhere to safety protocols and maintain precise system documentation.

• Meet service, safety, and quality benchmarks while striving for attainable targets.

• Responsibly utilize AI, machine learning, data analytics, and cloud-based tools in compliance with data governance, security, and ethical-use standards.

⛳️ Requirements

• Demonstrated experience as a vehicle or roadside technician working autonomously at the site.

• Excellent diagnostic and troubleshooting skills with contemporary equipment.

• Strong and composed communication abilities with customers.

• Proficient in using IT, mobile applications, and diagnostic software.

• Valid UK driving license with confidence in driving a fully equipped van.

• Relevant technical qualifications, such as a manufacturer apprenticeship, equivalent City & Guilds Parts I & II, NVQ, or B-Tech diploma.

• Existing EV qualifications are advantageous; otherwise, willingness to complete EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics training is required.

• Flexibility to work rotating shifts between 7am and 10pm, including some weekends and public holidays.

• Availability to travel within the assigned area and its surroundings.

🏝️ Benefits

• £8,000 bonus, plus an additional guaranteed £3,000 bonus within the first 12 months.

• Realistic on-target earnings (OTE) of £55,000; top performers can earn over £60,000.

• No overnight or 12-hour shifts required.

• Two weekends off each month.

• Rotas scheduled 12 months in advance.

• Paid overtime opportunities.

• Additional pay for Bank Holidays and a day off in lieu.

• Private medical insurance coverage.

• Pension contributions of up to 6.5%.

• A wide array of discounts and benefits available.

• Continuous training, including EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics.

• Competitive annual leave package.

• Discounts on Allianz products, vouchers, and at various high street and online retailers.

• Annual flu vaccination provided.

• Annual eye care vouchers available.

• Discounted insurance options for travel, pets, musical instruments, home, and vehicles.

• Complimentary roadside assistance after a 6-month probation period.

• Up to three paid days for Corporate Social Responsibility initiatives.

• Employee Assistance Programme accessible from day one, including a confidential 24/7 helpline along with support resources for life, finances, wellbeing, mental health, debt, and legal issues.