Roadside Technician

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Respond to calls for roadside assistance.

• Evaluate situations and identify vehicle issues utilizing advanced diagnostic tools.

• Perform on-site vehicle repairs when safe and feasible.

• Determine if a repair or professional recovery is necessary.

• Organize recovery and dealer workshop services when required.

• Take ownership of each task from start to finish.

• Clearly communicate with customers, manage expectations, and provide reassurance.

• Operate and keep a fully equipped service van in good condition.

• Handle tools and spare parts effectively.

• Adhere to safety protocols and maintain detailed system documentation.

• Meet established service, safety, and quality standards.

• Work efficiently towards meeting set targets.

• Responsibly utilize AI, machine learning, data analytics, and cloud-based tools in accordance with data governance, security, and ethical-use guidelines.

⛳️ Requirements

• Demonstrated experience as a vehicle or roadside technician capable of working independently on-site.

• Excellent diagnostic and fault-finding abilities with modern technology.

• Strong and composed communication skills with customers.

• Proficient in using IT, mobile applications, and diagnostic software.

• Valid full UK driving license.

• Comfort driving a fully equipped service van.

• Relevant technical qualifications, such as a manufacturer apprenticeship or equivalent City & Guilds Parts I & II, NVQ/B-Tech diploma.

• Existing credentials in electric vehicles (EV) are a plus; otherwise, a willingness to complete EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics training is required.

• Availability to work rotating shifts between 7am and 10pm, including some weekends and Bank Holidays.

• Willingness to travel throughout Plymouth or Belfast and surrounding areas.

🏝️ Benefits

• £8,000 bonus, plus an additional guaranteed bonus of £3,000 within your first 12 months.

• Realistic on-target earnings (OTE) of £55,000; top performers can earn over £60,000.

• No overnight or 12-hour shifts required.

• Average of 42.75 hours per week between 7am and 10pm, Monday to Sunday.

• Alternating start times (7am/11am).

• Two weekends off each month.

• Work schedule set 12 months in advance.

• Paid overtime available.

• Bank Holiday premium and an additional day off in lieu.

• Private medical insurance coverage.

• Pension contributions of up to 6.5%.

• Extensive range of discounts and benefits.

• Continuous training opportunities, including EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics.

• Competitive annual leave.

• Discounts on Allianz products, vouchers, and at various high street and online retailers.

• Annual flu vaccination provided.

• Annual eye care vouchers available.

• Discounted travel, pet, musical, home, and car insurance options.

• Roadside Assistance offered free after 6 months of probation.

• Up to three paid days for Corporate Social Responsibility initiatives.

• Employee Assistance Programme accessible from day one.

• Confidential 24/7 helpline and wellbeing resources, including mental health support, debt, and legal advice.

• Home-based position with a fully equipped service van.