Roadside Technician

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Respond to roadside assistance calls and evaluate situations.

• Utilize modern diagnostic tools to identify vehicle issues.

• Perform repairs on-site when safe and feasible.

• Determine the necessity of repair versus recovery.

• Coordinate professional recovery services and dealer workshop assistance as required.

• Take ownership of each task from start to finish and provide clear communication to customers.

• Operate and maintain a fully equipped service van.

• Manage tools and inventory of parts.

• Adhere to safety protocols and keep precise system records.

• Meet service, safety, and quality benchmarks while striving towards targets.

• Responsibly utilize AI, machine learning, data analytics, and cloud-based tools in compliance with data governance, security, and ethical-use standards.

⛳️ Requirements

• Demonstrated experience as a vehicle or roadside technician capable of operating independently at the scene.

• Strong diagnostic and troubleshooting abilities with contemporary equipment.

• Effective and composed communication with customers.

• Proficiency in using IT, mobile applications, and diagnostic software.

• Full UK driving license and confidence in driving a fully equipped service van.

• Relevant technical certifications, such as a manufacturer apprenticeship or equivalent City & Guilds Parts I & II, NVQ/B-Tech diploma.

• Existing electric vehicle (EV) credentials are advantageous; otherwise, completion of EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics training is mandatory.

• Willingness to work rotating shifts between 7am and 10pm, including some weekends and Bank Holidays.

• Ability to travel throughout Plymouth or Belfast and nearby areas.

🏝️ Benefits

• £8,000 bonus, along with a guaranteed additional £3,000 bonus within your first year.

• Realistic OTE of £55,000; top performers can earn over £60,000.

• No overnight or 12-hour shifts required.

• Average of 42.75 hours per week between 7am and 10pm, Monday through Sunday.

• Alternating start times (7am/11am).

• Two weekends off each month.

• Rota scheduled 12 months ahead.

• Paid overtime opportunities available.

• Bank Holiday supplement and a day off in lieu.

• Private medical insurance coverage.

• Pension contributions of up to 6.5%.

• Extensive range of discounts and benefits.

• Continuous training, including EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics.

• Competitive annual leave policy.

• Discounts on Allianz products, vouchers, and savings at high street and online retailers.

• Annual flu vaccination program.

• Annual eye care vouchers provided.

• Discounted rates on travel, pet, musical, home, and car insurance.

• Free roadside assistance after six months of probation.

• Up to three paid days for Corporate Social Responsibility initiatives.

• Employee Assistance Programme available from day one.

• Confidential 24/7 helpline and app offering resources related to life, finances, and well-being, including mental health support, debt, and legal advice.