Roadside Technician

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Respond to roadside assistance requests.

• Evaluate situations and identify issues utilizing advanced diagnostic equipment.

• Repair vehicles on-site when safe and feasible, allowing customers to resume their travels.

• Determine whether repair or recovery is the safest option, arranging professional recovery or dealer workshop services as necessary.

• Take ownership of each task from start to finish, clearly communicating with customers, managing expectations, and providing reassurance.

• Operate and maintain a fully equipped service vehicle.

• Manage tools and parts effectively, adhere to safety protocols, and maintain accurate system records.

• Meet service, safety, and quality benchmarks while working efficiently towards attainable goals.

• Utilize AI, machine learning, data analytics, and cloud-based tools in accordance with data governance, security, and ethical standards.

⛳️ Requirements

• Demonstrated experience as a vehicle or roadside technician capable of working independently on site.

• Strong diagnostic and troubleshooting abilities using modern equipment.

• Confident and composed in customer communications.

• Proficient in using IT, mobile applications, and diagnostic software.

• A full UK driving licence and comfort driving a fully equipped service van.

• Relevant technical qualifications, such as a manufacturer apprenticeship or equivalent City & Guilds Parts I & II, NVQ/B-Tech diploma.

• Existing EV certifications are a plus; if not, completion of EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics training is required.

• Willingness to work a rotating shift schedule between 7am and 10pm, including some weekends and Bank Holidays.

• Ability to operate independently as the primary decision-maker and problem-solver on site.

🏝️ Benefits

• £8,000 bonus, plus an additional guaranteed £3,000 bonus within your first 12 months.

• Realistic On-Target Earnings (OTE) of £55,000; top performers can earn over £60,000.

• Paid overtime.

• Bank Holiday supplement along with a day off in lieu.

• Private medical insurance.

• Pension contributions of up to 6.5%.

• A diverse range of discounts and benefits.

• Continuous training opportunities, including EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics for those who are not already qualified.

• Competitive annual leave.

• Discounts on Allianz products, along with vouchers and discounts for both high street and online retailers.

• Annual flu vaccination provided.

• Annual eye care vouchers available.

• Discounted travel, pet, musical, home, and car insurance options.

• Roadside Assistance free after six months of probation.

• Up to three paid days for Corporate Social Responsibility activities.

• Employee Assistance Programme accessible from day one.

• Confidential 24/7 helpline and app offering resources for life, financial wellbeing, and mental health support, including debt and legal advice.