Roadside Technician

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Respond to roadside assistance requests

• Evaluate situations and identify issues utilizing advanced diagnostic tools

• Perform on-site vehicle repairs when it is safe and feasible

• Determine whether repair or recovery is the safest and most practical approach

• Arrange for professional vehicle recovery and dealer workshop services as necessary

• Take ownership of each task from start to finish

• Communicate effectively with customers, manage expectations, and offer reassurance

• Operate and keep a fully equipped service van in good condition

• Manage tools and spare parts efficiently

• Adhere to safety protocols and maintain precise system documentation

• Achieve service, safety, and quality standards while working efficiently towards realistic targets

• Responsibly utilize AI, machine learning, data analytics, and cloud-based tools in accordance with data governance, security, and ethical-use standards

⛳️ Requirements

• Demonstrated experience as a vehicle or roadside technician who can work autonomously at the location

• Strong diagnostic and troubleshooting abilities with contemporary equipment

• Confident and composed in customer interactions

• Proficient in using IT, mobile applications, and diagnostic software

• Valid UK driving license and confidence in operating a fully equipped van

• Relevant technical qualifications, such as a manufacturer's apprenticeship or equivalent City & Guilds Parts I & II, NVQ/B-Tech diploma

• Existing EV qualifications are advantageous; otherwise, completion of EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics training is mandatory

• Willingness to work rotating shifts between 7am and 10pm, including some weekends and bank holidays

• Ability to travel throughout Plymouth or Belfast and the surrounding areas

🏝️ Benefits

• £8,000 bonus, along with a guaranteed additional £3,000 bonus within your first 12 months

• Realistic OTE of £55,000; top performers earn over £60,000

• No overnight or 12-hour shifts

• Average of 42.75 hours per week between 7am and 10pm, from Monday to Sunday

• Two weekends off each month

• Schedule set 12 months ahead

• Paid overtime available

• Supplement for bank holidays and a day off in lieu

• Private medical insurance

• Pension contributions up to 6.5%

• Extensive range of discounts and benefits

• Ongoing training opportunities, including EV Level 3 IMI Accredited and ATA Level 3 roadside diagnostics if not already qualified

• Competitive annual leave

• Discounts on Allianz products

• Vouchers and discounts for various high street and online retailers

• Annual flu vaccinations

• Annual eye care vouchers

• Discounts on travel, pet, musical, home, and car insurance

• Free roadside assistance after a 6-month probation period

• Up to three paid days for Corporate Social Responsibility initiatives

• Employee Assistance Programme available from day one

• Confidential 24/7 helpline and app providing resources for life, finance, and wellbeing, including mental health support, debt, and legal advice