Risk Supervisor

This is a fully remote position, open to applicants in Canada.

📋 Description

• Direct and manage the daily functions of the Risk team, ensuring that risk queues, investigations, alerts, reviews, and escalations are conducted accurately and within set service levels.

• Oversee merchant risk monitoring pertaining to fraud, compliance, reputational, operational, ACH, chargebacks, and transaction-related risks.

• Evaluate and authorize escalated investigations involving held transactions, significant ticket activity, excessive refunds, duplicate transactions, excessive authorizations, excessive declines, ACH returns, suspicious merchant behavior, and emerging risk trends.

• Manage the team's workload, priorities, queue assignments, and resource distribution.

• Perform quality assurance reviews of risk cases, documentation, merchant outreach, escalations, workflows, and monitoring activities.

• Offer coaching, mentoring, training, and performance feedback to Risk Analysts.

• Supervise bank account change controls, including validations, approvals, quality reviews, system updates, and post-change monitoring.

• Ensure that ongoing merchant monitoring programs are established and executed regularly.

• Assist with enhanced due diligence for high-risk industries, MCC classifications, NEC categories, firearms and ammunition merchants, non-profits, and other restricted categories.

• Oversee chargeback, ACH, and NACHA monitoring programs, including threshold monitoring, return rate assessments, recurring payment evaluations, remediation, and risk trend management.

• Review and approve risk assessments, recommendations, merchant restrictions, monitoring strategies, escalation decisions, and account actions.

• Ensure timely and accurate completion of periodic KYC/KYB refreshes, merchant portfolio evaluations, and documentation validation.

• Prepare and present ongoing risk reports, KPI dashboards, operational updates, portfolio analyses, escalation summaries, and trend reports for leadership.

• Identify emerging risks, operational gaps, control weaknesses, and process improvement opportunities; enact corrective measures and monitor their effectiveness.

• Collaborate with Underwriting, Compliance, Product, Finance, Onboarding, Merchant Support, and external partners to address complex issues and enhance workflows.

• Assist with audits, compliance reviews, sponsor bank requests, processor inquiries, and operational evaluations.

• Contribute to policy development, procedure documentation, workflow enhancements, risk framework expansion, and strategic operational initiatives.

• Adjust risk controls, processes, priorities, and team responsibilities as business requirements evolve.

• Take charge of leadership initiatives, special projects, and additional responsibilities as assigned by management.

⛳️ Requirements

• A minimum of 5 years of experience in risk operations, payments, fraud prevention, underwriting, compliance operations, banking operations, or related fields.

• 1 to 3 years of experience in leadership, team lead, supervisory, or management roles.

• Willingness to travel up to 15% annually for company meetings, leadership events, partner engagements, training sessions, conferences, and other business-related activities.

• Strong understanding of payment processing, merchant acquiring, transaction monitoring, chargebacks, ACH processing, NACHA regulations, fraud prevention, and operational risk management.

• Proven ability to lead teams, prioritize workloads, manage escalations, and enhance operational performance.

• Strong analytical and decision-making abilities with the capacity to assess complex risk scenarios and provide clear recommendations.

• Experience in developing procedures, monitoring programs, controls, scorecards, dashboards, and operational reporting.

• Excellent communication, coaching, and stakeholder management skills.

• Proven ability to manage multiple projects, investigations, escalations, and competing priorities simultaneously.

• Strong attention to detail and capability to maintain high-quality standards across team outputs.

• Ability to work collaboratively with Risk, Compliance, Underwriting, Operations, Product, Finance, and external partners.

• Working knowledge of ACH processing, NACHA Operating Rules, ACH return thresholds, and best practices in payments risk management.

• Preferred: experience in merchant acquiring, PayFac operations, fintech, payment risk, card-not-present environments, or payment gateway operations.

• Preferred: experience leading risk monitoring, fraud prevention, underwriting, compliance, or operational support teams.

• Preferred: familiarity with Payrix, Salesforce, Zift, Vantiv IQ, LegitScript, GIACT, Inscribe, or similar risk and verification platforms.

• Preferred: experience in developing KPIs, SLAs, quality assurance programs, operational reporting, and team performance metrics.

• Preferred: experience supporting audits, sponsor bank reviews, regulatory examinations, and compliance initiatives.

• Preferred: knowledge of MCC governance, high-risk verticals, prohibited merchant categories, and enhanced due diligence requirements.

• Preferred: experience designing and implementing risk controls, monitoring frameworks, escalation processes, and operational workflows.

• Preferred: experience working with ACH risk monitoring programs, NACHA compliance requirements, return rate management, and payment network regulations.

• Preferred: experience with high-risk business verticals and developing monitoring strategies around them.

🏝️ Benefits

• Regular worker type

• Full-time employment

• Scheduled hours: 37.5 hours