Analyst – Device Intake & Governance

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Acknowledge, log, and receive incoming requests via standardized intake forms, portals, ServiceNow, or a dedicated email.

• Create succinct summaries of requests that include objectives, scope, stakeholders, and initial requirements.

• Follow up with requesters to finalize or clarify intake forms.

• Build and sustain a catalog of service offerings within the Network domain.

• Establish guidelines and policies for AAA Wired MAB and 802.1x enforcement.

• Develop and maintain tools and dashboards aimed at enhancing customer experience.

• Categorize requests while evaluating urgency and potential impact.

• Conduct initial assessments and prioritize in collaboration with stakeholders, requesters, and site owners.

• Route requests to the relevant downstream teams, including Network Engineering, Architecture, Security, Operations, and MFG IT.

• Facilitate handoffs and coordinate meetings for intricate projects.

• Monitor requests until they are formally accepted by downstream teams.

• Provide status updates and serve as a liaison during the initial phase.

• Collect feedback to aid in continuous improvement efforts.

• Manage and uphold intake systems and platforms.

• Identify gaps in processes and recommend improvements.

⛳️ Requirements

• A Bachelor’s degree in Business, Information Technology, or a related field, or equivalent relevant experience.

• Familiarity with ticketing/intake systems such as JIRA or ServiceNow.

• Strong verbal and written communication abilities.

• Exceptional organizational skills with the capacity to handle multiple requests and priorities at once.

• Proven attention to detail and commitment to follow-through.

• Proficiency in scripting or programming languages, such as Python, for network automation.

• Experience in connectivity, telecom, wireless, MFG, or IoT environments is preferred.

• Previous experience in a business analysis or coordination role is preferred.

• Ability to effectively collaborate with both technical and non-technical stakeholders is preferred.

• Candidates must be legally authorized to work in the United States.

• Visa sponsorship is not available.

🏝️ Benefits

• Immediate medical, dental, vision, and prescription drug coverage.

• Paid parental leave.

• Programs for new parent ramp-up.

• Subsidized backup childcare.

• Family building benefits, including reimbursement for adoption and surrogacy expenses as well as fertility treatments.

• Vehicle discount program available for employees and their family members.

• Management lease options.

• Tuition assistance provided.

• Established and active employee resource groups.

• Paid time off for individual and team community service activities.

• Generous vacation policy.

• Sick/personal leave.

• Paid holidays, including time off between Christmas Eve and New Year’s Day.