Risk Solutions Program Management

This is a fully remote position, open to applicants in Texas.

📋 Description

• Take ownership of comprehensive program management for designated Risk Solutions projects, overseeing everything from initial planning to production launch and ongoing operations.

• Create and sustain detailed project plans, milestone schedules, and accountability frameworks; proactively identify and escalate risks, dependencies, and competing priorities to senior leadership.

• Facilitate the execution of portfolio initiatives, carrier consolidation, leakage capture strategies, and solution economics strategies in collaboration with production, underwriting, and capacity management teams.

• Oversee new program development workstreams, converting portfolio data, market insights, partner feedback, and strategic priorities into actionable execution plans.

• Ensure smooth transitions from program development to steady-state operations, with documented workflows, established reporting baselines, and trained stakeholders in place at launch.

• Act as the primary operational point of contact with carrier partners, capital providers, algorithmic underwriting platforms, and other capacity sources for assigned workstreams.

• Manage intake workflows, qualification processes, and issue resolution across program phases; collaborate with technology and operations teams on systems integration and workflow automation.

• Monitor initiative economics, including GWP, access fee accruals, commission structures, and capacity participation terms; identify opportunities to enhance performance and broaden support across the Risk Solutions platform.

• Ensure uniformity in contract terms, reporting standards, and economic attribution across multi-carrier and multi-vehicle program structures.

• Serve as the daily coordination point for internal stakeholders across production, underwriting, capacity management, finance, actuarial, and technology for assigned Risk Solutions initiatives.

• Collaborate with external advisory partners, technology vendors, carrier and capital partners, and other market participants on deliverables, structuring requirements, and timeline commitments.

• Prepare and distribute regular status updates, milestone trackers, and performance dashboards for Risk Solutions leadership.

• Maintain clear and consistent communication across a diverse stakeholder group spanning multiple CRC divisions and external parties; ensure no workstream is overlooked between teams.

• Document and uphold standard operating procedures, program onboarding templates, and workflow documentation for each initiative as it transitions to steady state.

• Assist in the development of management reporting and executive briefing materials concerning program progress, economics, and performance.

• Maintain program risk registers and escalation logs; provide leadership with consistent, decision-ready visibility into program status across all active workstreams.

• Contribute to the wider Risk Solutions operations workstream, taking on additional program scope as the initiative portfolio and team expand.

⛳️ Requirements

• 8–12 years of experience in insurance program management, underwriting operations, MGA/MGU administration, or a closely related insurance services role.

• Extensive knowledge of underwriting operations, delegated and binding authority structures, wholesale insurance placement mechanics, and carrier relationship dynamics.

• Proven ability to manage multiple concurrent programs within a complex stakeholder environment, from project initiation through production deployment.

• Familiarity with underwriting, delegated authority, and specialty placement workflows, including program setup, coordination with carrier and capacity partners, and initiative economics.

• Strong organizational and project management skills; proficiency with project management tools such as MS Project, Smartsheet, or equivalent.

• Working familiarity with insurance operating systems, including AIM, Epic, REDY, or similar platforms.

• Executive-ready communication abilities — capable of clearly synthesizing program status, risks, and economics for senior leadership.

• Direct experience within CRC Risk Solutions, CRC Underwriting, CRC Select, CRC Specialty, or a comparable large-scale wholesale distribution or program platform is preferred.

• Familiarity with algorithmic or technology-enabled underwriting platforms (e.g., Ki, Convex, or similar follow market structures) is preferred.

• Exposure to proprietary capacity vehicles, quota share structures, fronting arrangements, alternative capital solutions, or binding authority programs in a wholesale, MGA, or program context is preferred.

• Experience collaborating with actuarial, data engineering, finance, or capital markets teams in a program operations or structured solution support capacity is preferred.

• Familiarity with Lloyd’s market operations, coverholder structures, or program business dynamics is preferred.

🏝️ Benefits

• Medical, dental, vision, life, disability, and AD&D insurance.

• Tax-advantaged savings accounts.

• 401(k) plan with company match.

• Generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more.

• Restricted stock units and/or a deferred compensation plan.