Risk Operations Transformation Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the business owner for Risk Operations within AI Enabled Operations.

• Assess automation opportunities based on volume, complexity, customer impact, and operational risk.

• Establish requirements, decision-making logic, controls, and success metrics for Risk automation.

• Collaborate with Product and Engineering teams during the design, testing, and launch phases.

• Oversee the adoption, accuracy, quality, risk outcomes, and savings of automation post-launch.

• Drive enhancements when automation performance does not meet expectations.

• Spearhead transformation initiatives aimed at streamlining Risk Operations processes, workflows, roles, and transitions.

• Identify tasks suitable for improved tooling, self-service solutions, BPO partners, or automation.

• Specify tooling enhancements in partnership with Product and Engineering.

• Coordinate with Shared Services and Vendor Management on documentation, training, quality controls, escalation procedures, and post-launch evaluation.

• Establish performance, capacity, quality, and risk trend metrics.

• Utilize metrics to uncover root causes and prioritize enhancements.

• Ensure processes, tools, and automation comply with standards set by Compliance, Fraud Strategy, and policy requirements.

• Develop a prioritized program portfolio and achieve measurable improvements within the first 90 to 180 days.

⛳️ Requirements

• Over 5 years of experience in Risk Operations, Fraud Operations, Disputes, Credit Risk, Trust and Safety, Compliance Operations, operations strategy, program management, or a related discipline.

• Proven experience leading operational improvement or transformation initiatives from problem identification to measurement.

• Strong grasp of operational queues, investigations, reviews, and escalations.

• Excellent analytical abilities using operational data to detect trends, diagnose root causes, and provide recommendations.

• Skillful in converting ambiguous issues into clear plans, requirements, and measurable outcomes while managing multiple complex projects.

• Capability to influence stakeholders and drive decisions without direct authority.

• Effective written and verbal communication skills with frontline teams, technical partners, and senior management.

• Sound judgment regarding operational risk, controls, prioritization, and escalation.

• Experience in fintech, payments, banking, or another highly regulated sector.

• Preferred but not mandatory: Experience with BPO or distributed-team transitions; change-management experience; drafting product or business requirements; proficiency in SQL and tools like Looker, Tableau, or Databricks; familiarity with capacity models, SLA and quality metrics, and regulations such as Reg E, Reg Z, and UDAAP.

🏝️ Benefits

• Equity options.

• Reimbursement for work-from-home office expenses.

• Flexible health plans available at all premium levels.

• Significant subsidies for health plans.

• Direct interaction with the leadership team.

• Paid global onsite meetings twice a year.

• Opportunities for growth based on individual contributions.

• Remote-first work setup.