Risk and Payments Manager

This is a fully remote position, open to applicants in Ukraine, +1 more country.

📋 Description

• Manage withdrawal requests across designated brands and platforms in line with established procedures and service level agreements (SLA).

• Analyze player deposit and withdrawal history, account balances, active withdrawals, Casino Hold, bonus activity, KYC status, payment method ownership, internal limits, and prior risk cases.

• Authorize withdrawals, implement internal limits, initiate additional checks, or escalate cases as needed within the scope of assigned authority.

• Perform standard KYC reviews and evaluate player documentation.

• Request and examine supplementary documentation, including Source of Funds (SOF) and Source of Wealth (SOW) materials.

• Confirm payment method ownership and detect possible third-party payment usage through bank statements, Skrill, Neteller, and other payment platforms.

• Recognize suspicious financial or behavioral patterns, bonus exploitation, inconsistencies, and other risk indicators.

• Halt processing and escalate critical unresolved risk cases.

• Forward Fraud, AML, forged-document, account takeover, confirmed multi-account, and serious or disputed cases to the Fraud Prevention Team.

• Collaborate with Payment Service Providers (PSPs) and payment processors regarding transaction statuses, payment verifications, and technical issues.

• Interact with players through Helpdesk regarding KYC and verification requirements.

• Provide status updates and communication directives to Customer Support and VIP teams.

• Record decisions, checks, and escalations in the designated system or register.

• Ensure unresolved issues are escalated and addressed within SLA.

• Escalate critical, systemic, disputed, or financially significant cases to the Head of Operations.

• Operate across platforms and back offices, providing coverage for colleagues during shifts as necessary.

⛳️ Requirements

• A minimum of 2 years of relevant experience in iGaming, including hands-on involvement with withdrawals, KYC, Risk, Payments, AML, or Fraud Prevention.

• Demonstrated experience in independently reviewing withdrawal requests and making decisions consistent with internal procedures, authority levels, and SLA.

• Strong practical knowledge of KYC, AML, Source of Funds, and Source of Wealth checks.

• Ability to evaluate a player’s financial profile, encompassing deposits, withdrawals, balances, bonus activity, payment behavior, and previous risk history.

• Practical experience in verifying payment method ownership and identifying third-party payments across bank cards, bank transfers, and e-wallet transactions.

• Comprehensive understanding of prevalent iGaming risk patterns, including bonus abuse, multi-accounting, account takeover, payment fraud, and suspicious financial activity.

• Excellent analytical skills, attention to detail, and capability to make evidence-based decisions under time constraints.

• Ability to maintain precise case records, provide clear rationales for decisions, and escalate high-risk cases through appropriate internal channels.

• Willingness to manage a high volume of cases during 12-hour day and night shifts.

• Proficiency in English at a B2 level or higher.

🏝️ Benefits

• Flexible payment options: select the method that suits you best.

• Bonuses for holidays, birthdays, work milestones, and more.

• Coverage for courses and certifications.

• Opportunities for career advancement.

• Benefit cafeteria: including sports, language courses, therapy sessions, and additional offerings.

• Team-building events and industry conferences.

• Provision of new laptops, monitors, and headphones.