RevOps Technical System Analyst

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Take ownership of, implement, enhance, and integrate the revenue technology stack to boost go-to-market efficiency and results across Sales, Marketing, and Customer Success.

• Manage and optimize revenue tools, design CRM workflows, facilitate cross-system integrations, ensure data governance, and oversee vendor relationships.

• Achieve high tool adoption rates, maintain clean and governed data that enables rapid and precise lead/account routing, accurate forecasting/visibility, and measurable productivity and conversion improvements.

• Implement and manage platforms for intelligence, forecasting, and automation.

• Oversee primary tools such as Gong, Clari, ZoomInfo/Ringlead, among others.

• Collaborate with vendors, manage renewals, and resolve tool-related issues.

• Encourage effective communication between core tools and enhance their interoperability.

• Assess the current go-to-market tech stack, proposing consolidations or enhancements.

• Train the go-to-market team on workflows and new features of tools.

• Serve as the liaison with Salesforce administrators for CRM data and workflow enhancements.

• Assist with Salesforce data hygiene, manage account changes, and troubleshoot issues.

• Oversee account scoring and enrichment to direct sellers towards revenue opportunities.

• Ensure CRM enrichment through automated deduplication and integration activities.

• Act as the primary owner of Ringlead, ensuring automated CRM hygiene and rep assignment logic is maintained.

• Serve as the liaison for the Lead Management Process.

• Develop and maintain automated lead routing in Ringlead.

• Design processes for enriching and routing high-intent leads for prompt follow-up.

• Assist with contact segmentation within CRM for precise engagement classification.

• Collaborate with marketing teams on campaigns to guarantee lead quality and task ownership.

⛳️ Requirements

• 5-8 years of experience in a comparable role.

• 3+ years of direct CRM administration experience (preferably with Salesforce) encompassing objects, flows, permissioning, and lifecycle design. 2+ years of experience in building and maintaining cross-system integrations and data quality processes.

• Understanding of the Salesforce object model, flows, validation, permissioning, roles, and reporting; familiarity with CPQ/forecasting is advantageous.

• Knowledge of conversational intelligence, revenue forecasting, sales engagement, enrichment/ABM, routing/orchestration, and document automation.

• Experience with API-based integrations, field mapping, error management, and monitoring.

• Strategies for deduplication/normalization/enrichment; familiarity with data dictionaries and governance.

• Skills in backlog management, user acceptance testing, release notes, training, and adoption tracking.

• Proficient in gathering clear requirements, prioritizing tasks, and providing status updates.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage, tailored to your local needs.

• Paid time off and public holidays to relax, recharge, and prioritize what matters most.

• Dedicated time to contribute to and support the communities that are important to you.

• Special learning days to encourage ongoing growth, skill enhancement, and professional development.

• Compensation that reflects your market position and your personal value.

• Investment in your growth with support for continuing education and professional development.

• Flexible work options available — remote and hybrid setups across most regions.