Revenue Technology Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of CRM architecture, data quality, and governance to guarantee accuracy and reliability in system-reported insights for sales and CX teams.

• Revamp CRM dashboards, data views, and workflows to ensure that representatives and managers have access to the right information at every step of the sales and service processes.

• Set up and monitor workload metrics for inbound CX support; recognize and eliminate unnecessary demand through process improvements, documentation enhancements, and upstream solutions.

• Manage HubSpot platform administration, including lead routing, email campaign infrastructure, list management, segmentation, and data migrations from other tools.

• Tailor HubSpot objects (contacts, companies, deals) and implement best practices across Marketing, Sales, and Service hubs.

• Collaborate with Sales and CX leadership to synchronize CRM workflows with actual operating rhythms; establish feedback loops for ongoing enhancement.

• Identify and cultivate an AI opportunity portfolio for GTM Ops, including designing and leading a pilot with defined success metrics and criteria for failure.

• Work alongside Product, Engineering, and Data teams to address root causes of support demand and enhance downstream CX efficiency.

⛳️ Requirements

• Up to 4 years of experience in revenue operations, CRM administration, or a related GTM systems role.

• Practical experience managing HubSpot across Marketing, Sales, and Service hubs, including workflow automation, lead routing, and object customization.

• Strong operational analytics capabilities with the proficiency to measure, analyze, and act on workload and efficiency data.

• Proven experience in enhancing CRM usability and data quality through redesigned workflows and governance practices.

• Ability to identify upstream causes of support or process friction and address them systematically rather than merely symptomatically.

• Excellent cross-functional collaboration skills with experience influencing Product, Engineering, or Data partners.

• Capacity to audit inventory workflows to optimize scalability within our systems.

• Bachelor's degree is required.

🏝️ Benefits

• Medical, Dental, and Vision plans.

• Company-paid basic life and AD&D insurance.

• Company-paid long-term disability.

• Paid Parental Leave.

• Supplemental life insurance options.

• Company-paid Employee Assistance Program (EAP).

• Retirement plan with discretionary company matching.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.

• Premium subscription to Calm for employees and their dependents.

• 33 days of company-paid time off (PTO, Holidays, Wellness Days).

• Flexible work arrangements.

• Tuition Reimbursement Program.

• Comprehensive company orientation and 30, 60, 90 Day Onboarding.