Revenue Specialist I

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Manage patient insurance information during the patient intake process.

• Collect payments on overdue patient balances.

• Address credits when overpayments from payers are received and refunds are required.

• Execute revenue operations tasks associated with medical insurance collections, credits, or establishing patient insurance coverage.

• Liaise with insurance payers to guarantee appropriate coverage or prompt and accurate reimbursement for dialysis services.

• Respond to communications from payers.

• Collaborate with revenue operations teams.

• Partner with insurance counselors, social workers, and facility administrators.

• Identify opportunities for process changes and continuous improvement.

• Keep patient account information up to date.

• Uphold the confidentiality of company and patient information.

• Participate in meetings, phone conferences, and training as required.

• Work overtime as necessary.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Basic computer proficiency.

• Familiarity with MS Word, Excel, and Outlook.

• Exceptional critical thinking and problem-solving abilities.

• Strong communication and interpersonal skills.

• Capacity to adapt swiftly and demonstrate resilience.

• Ability to take ownership of a book of business and navigate through a queue.

• Understanding of and alignment with DaVita's culture.

• Capability to maintain confidentiality in compliance with HIPAA regulations and DaVita policies.

🏝️ Benefits

• Comprehensive benefits package including medical, dental, vision, 401(k) match, paid time off, and PTO cash out.

• Family resources available.

• EAP counseling sessions provided.

• Access to Headspace®.

• Backup care for children and elderly.

• Maternity and paternity leave offered.

• Opportunities for professional development programs.

• On-demand virtual leadership and development courses available through DaVita’s online training platform, StarLearning.

• Flexible scheduling options.

• Overtime as required.