Revenue Process Improvement Coordinator

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Provide practical assistance to the Intake, Nursing, Pharmacy, and Scheduling teams concerning revenue-related processes.

• Emphasize the importance of documentation, authorization, charge capture, and handoff requirements.

• Act as a daily resource for inquiries related to revenue processes.

• Oversee compliance with revenue-critical workflows.

• Identify gaps in execution, delays, recurring errors, and operational challenges that may threaten revenue.

• Communicate observations and trends to the Manager.

• Monitor and report on process-level KPIs related to documentation timeliness, authorization completeness, and billing readiness.

• Maintain logs of issues related to payers, therapy, or operational steps.

• Provide timely coaching and reinforce workflows.

• Assist in the implementation of new procedures and job aids.

• Support the onboarding of new operational staff regarding revenue-critical practices.

• Engage in process mapping and improvement initiatives.

• Help with pilot testing and implementation activities.

• Collect feedback from frontline staff to enhance workflows.

• Aid in closing feedback loops following the resolution of issues.

• Take ownership of root-cause analysis for operationally driven denials and revenue loss.

• Collaborate with operational leaders to redesign processes aimed at preventing recurring issues.

• Ensure that denial fixes are integrated upstream and maintained.

⛳️ Requirements

• Associate or Bachelor’s degree or comparable experience.

• A minimum of 2 years of experience in healthcare operations, revenue cycle, or clinical support.

• Previous experience in specialty pharmacy, infusion, or home health is preferred.

• Familiarity with authorizations, clinical documentation, or billing workflows is preferred.

• Experience in process improvement, auditing, or quality assurance is preferred.

• Strong attention to detail and commitment to follow-through.

• Ability to collaborate effectively with frontline teams across functions.

• Availability to work Monday through Friday, from 8:30 AM to 5 PM CST.

• Willingness to travel up to 25%.

• Frequently required to sit and type on a keyboard; occasionally standing, walking, and climbing stairs/ladders.

• Capability to push/pull and lift/carry weights between 1 to 10 lbs.

🏝️ Benefits

• Competitive Pay

• Health, Dental, Vision & Life Insurance

• Company-Paid Short & Long-Term Disability

• Flexible Schedules & Paid Time Off

• Tuition Reimbursement

• Employee Discount Program & DailyPay

• 401k

• Pet Insurance