Revenue Operations Specialist

This is a fully remote position, open to applicants in Europe.

📋 Description

• Oversee process maps, standard operating procedures (SOPs), and ownership records throughout the revenue lifecycle; ensure compliance, address gaps, and escalate ongoing issues.

• Manage designated enhancements from initial discovery through to implementation and documentation across the revenue lifecycle.

• Maintain visibility on owners, actions, and risks until resolution.

• Convert business requirements into precise Salesforce specifications.

• Collaborate with the Salesforce Administrator and consultants on solution design and conduct testing when applicable.

• Facilitate cross-functional workshops to identify process failures and agree on solutions.

• Work alongside Enablement for reinforcement and follow-up activities.

• Recognize trends across tickets, exception reports, and user-submitted issues.

• Differentiate between isolated errors and systemic problems, coordinating sustainable solutions.

• Supervise completeness, accuracy, and adherence to stages across the revenue lifecycle.

• Tackle the underlying process issues contributing to poor data quality rather than focusing solely on individual records.

• Transform process data, ticket information, Salesforce insights, and purchasing behavior into evidence-based recommendations.

• Monitor the effectiveness of implemented recommendations and improvements.

• Evaluate the usage of go-to-market (GTM) tools like Apollo, LinkedIn Sales Navigator, and Chili Piper against their intended objectives.

• Suggest enhancements to tools and monitor their impact on revenue.

• Collaborate with Sales, Customer Success, Marketing, Finance, and other teams across the worldwide go-to-market organization.

⛳️ Requirements

• Extensive experience in Revenue Operations, Sales Operations, Customer Success Operations, or a similar B2B SaaS position.

• Preferably, experience with larger buying teams and multi-stakeholder deals.

• Proven history of independently documenting and auditing commercial processes, identifying root causes, and engaging stakeholders across departments to achieve resolution.

• Confident and proactive in stakeholder and change management; comfortable facilitating workshops, holding owners accountable, and driving corrective actions independently.

• Possess an analytical mindset; adept at working directly with data using Excel, SQL, Power BI, Tableau, Looker, or comparable no-code tools.

• Genuine interest in understanding customer purchasing behavior, market evolution, and practical revenue processes.

• Strong proficiency in Salesforce, including knowledge of the core data model, opportunity management, reporting, and common automation concepts; capable of investigating behavior, defining requirements, and conducting tests.

• Familiarity with lead-to-opportunity, quote-to-cash, and mid-to-downstream processes, including opportunity stages, forecasting, quoting, CPQ, renewals, amendments, and expansions.

• Professional fluency in English, both written and spoken.

• Comfortable working in a fully remote, multicultural, and globally distributed team.

• A background in cybersecurity is not mandatory.

🏝️ Benefits

• Innovative Environment: Engage in cutting-edge cybersecurity initiatives, aiding organizations in staying ahead of complex and evolving threats.

• High-impact Role: Contribute significantly to enabling and optimizing revenue growth across our global go-to-market organization.

• Cross-Functional Collaboration: Work closely with Sales, Customer Success, Marketing, Finance, and other teams to enhance processes, data, and operational efficiency.

• Global Collaboration: Collaborate with international teams across various functions and markets, gaining extensive exposure to a global SaaS business.

• Collaborative Culture: Join a dedicated and skilled team that prioritizes innovation, transparency, teamwork, and a customer-centric approach.

• Career Growth: Enhance your skills in Revenue Operations, business analytics, systems, and go-to-market strategy, with opportunities for increased responsibilities.

• Fully remote work arrangement.

• Permanent employment.