Revenue Operations Manager – Pipeline & Delivery

This is a fully remote position, open to applicants in Hong Kong.

📋 Description

• Take ownership of the daily operational management of Wing's current pipeline.

• Ensure visibility across accounts and requirements from the handoff by Sales through to a successful launch.

• Oversee pipeline movement, aging accounts, stalled stages, capacity challenges, and process bottlenecks.

• Facilitate cross-functional collaboration among Sales, Customer Success, Talent Acquisition, Staffing, Onboarding, Training, Operations, Product, Finance, and support teams.

• Assess closed accounts and confirm operational requirements, staffing necessities, timelines, and special conditions.

• Track recruitment and staffing progress, candidate availability, interviews, selections, replacements, and pending decisions.

• Monitor client selections and follow up on any outstanding decisions.

• Supervise onboarding and launch readiness, including staffing, documentation, equipment, access, training, schedules, and client requirements.

• Act as the primary operational escalation point for pipeline-related issues and manage these issues until resolution.

• Establish and enforce service level agreements (SLAs) for the pipeline and hold stakeholders accountable for overdue actions.

• Generate weekly and monthly health reports on the pipeline, including recommendations and necessary leadership actions.

• Assess and enhance workflows, escalation protocols, CRM architecture, handoff requirements, and process documentation.

• Create and analyze financial models, reports, dashboards, and forecasting tools.

• Assist the CEO and senior leadership with business analysis, research, presentations, scheduling, and strategic initiatives.

⛳️ Requirements

• Proven experience in operations, program management, revenue operations, staffing operations, customer success operations, or related fields.

• Ability to manage complex workflows that involve multiple departments.

• Strong analytical and problem-solving abilities.

• Comfortable handling high-volume operational pipelines.

• Solid understanding of SLAs, workflow management, escalation management, and process optimization.

• Exceptional stakeholder management and follow-through skills.

• Capacity to constructively challenge teams and drive accountability.

• Strong written and verbal communication skills.

• Experience with CRM, project management, reporting, and workflow management platforms.

• Ability to interpret operational data and translate findings into actionable recommendations.

• Willingness to travel to the Philippines as needed.

• Preference for candidates with experience in BPO, outsourcing, staffing, recruitment, SaaS, or service-oriented organizations.

• Preferred experience in managing client implementation or fulfillment pipelines.

• Experience in working across Sales, Recruitment, Customer Success, and Operations is preferred.

• Familiarity with systems such as HubSpot, ClickUp, Power BI, or similar is preferred.

• Experience in designing SLAs, dashboards, workflow automation, or operational governance is preferred.

🏝️ Benefits

• Competitive compensation package along with benefits.

• Flexible remote work arrangement that promotes work-life balance.

• Significant salary appraisal after 12 months.

• Direct collaboration with the CEO and senior leadership.

• Engaging and dynamic role within a rapidly growing multinational company.