Revenue Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as an active Salesforce administrator focused on ensuring data integrity and optimizing workflows.

• Oversee and enhance the overall GTM technology stack, which includes tools such as Marketo, Planhat, Gong, Nooks, ZoomInfo, and others.

• Create and sustain dashboards and reports for metrics like ARR, pipeline velocity, conversion rates, win/loss analysis, and net revenue retention.

• Guarantee comprehensive reportability and attribution across Sales, Marketing, and Customer Success departments.

• Assist in preparing board-level reports and executive presentations.

• Aid in territory planning, account assignments, and forecasting activities.

• Collaborate with Marketing and BDR leadership on campaign execution, lead management, outbound processes, lead routing, lifecycle tracking, and Marketing-to-Sales transitions.

• Operationalize product usage data for customer-facing teams and facilitate Customer Success reporting, health scoring, and renewal visibility in Planhat.

• Function as the primary resource for Deal Desk, collaborating with Sales, Finance, and Legal on deal structuring, pricing, quoting, non-standard terms, discounts, documentation, and maintaining quote-to-close consistency.

• Detect revenue-funnel obstacles and utilize AI-driven tools and automation to minimize manual tasks and enhance scalability.

• Support the entire go-to-market organization, encompassing Sales, Marketing, and Customer Success.

• Report directly to the Director of Revenue Operations.

⛳️ Requirements

• Minimum of 4 years of experience in Revenue Operations, Sales Operations, or a similar role within a B2B SaaS environment.

• Proficient in Salesforce at an administrative level; certification is advantageous.

• Practical experience with GTM tools such as Marketo, Planhat, Gong, Nooks, ZoomInfo, 6Sense, and LeanData.

• Knowledge of deal desk workflows, including pricing, quoting, and contract reviews.

• Strong analytical abilities with a knack for interpreting complex data and clearly communicating insights.

• Proficient in Excel and/or BI tools like Power BI or Tableau.

• Comprehensive understanding of SaaS revenue metrics: ARR, NRR, pipeline velocity, sales cycle length, and funnel conversion rates.

• Familiarity with AI tools such as Claude and practical experience in applying AI to enhance the efficiency of go-to-market teams.

• Demonstrated capacity to manage cross-functional projects and implement process changes across various stakeholder groups.

• Excellent communication skills and comfort in presenting to both executives and non-technical audiences.

• A curious mindset, initiative, and a focus on creating sustainable systems.

• Bachelor's degree in Business, Finance, or a related field.

🏝️ Benefits

• Work in a startup environment where you can see the immediate impact of your contributions.

• Opportunity to significantly influence the company's direction.

• Chance to tackle a variety of challenges.

• Collaborate with an experienced partner in Revenue Operations.