Revenue Cycle Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver essential customer support for practices utilizing CT Revenue.

• Address customer inquiries through designated support channels.

• Assist customers in navigating CT Revenue features, claim statuses, payer responses, payment activities, denials, and rejections.

• Clarify chiropractic billing concepts and frequently used revenue-cycle terminology.

• Investigate inquiries using product data, internal documentation, payer details, and support materials.

• Record troubleshooting steps, findings, customer interactions, and resolutions.

• Distinguish product-use inquiries from billing, payer, configuration, training, and technical concerns and route them accordingly.

• Assist with inquiries related to Chiropractic Manipulative Treatment, including codes 98940, 98941, and 98942, as well as E/M and therapy/rehabilitation services.

• Describe the difference between active treatment and maintenance care, including medical necessity, documentation requirements, modifiers, authorizations, visit limits, coordination of benefits, and payer responses.

• Utilize knowledge of Medicare chiropractic billing and commercial payer workflows.

• Identify personal injury and workers’ compensation scenarios and escalate specialized inquiries as needed.

• Forward complex questions regarding coding, reimbursement, compliance, payer policy, or product defects with relevant context and documentation.

• Contribute to knowledge-base articles, troubleshooting guides, training materials, and support playbooks.

• Relay customer feedback and common friction points to Product, Revenue Cycle, Implementation, and partner teams.

• Meet benchmarks for responsiveness, quality of resolution, documentation, and customer satisfaction.

• Utilize support data and coaching feedback to enhance first-contact resolution rates and minimize preventable escalations.

• Engage in continuous training on CT Revenue, chiropractic billing, payer workflows, and support best practices.

⛳️ Requirements

• A minimum of 2 years of experience in medical billing, revenue cycle operations, healthcare customer service, or healthcare technology support is preferred.

• Direct experience in chiropractic billing is highly desirable.

• Familiarity with common CMT, E/M, therapy, modifier, denial, and payer concepts.

• Proficient understanding of CPT, ICD-10-CM, HCPCS, insurance terminology, EOB/ERA concepts, claim status processes, and typical denial or rejection cases.

• Excellent written and verbal communication skills, with the ability to convey technical or billing concepts in an easy-to-understand, customer-friendly manner.

• Strong research, troubleshooting, and documentation abilities.

• Good judgment regarding when to escalate an issue.

• Comfortable learning SaaS products, support platforms, payer portals, and healthcare workflows.

• Medical billing or coding certification, such as CPB or CPC, is preferred but not mandatory.

🏝️ Benefits

• Comprehensive health, dental, and vision coverage options.

• Wellness benefits that promote lifestyle, behavioral health, and overall wellbeing.

• Flexible paid time off.

• Sick leave.

• 10 company-paid holidays.

• 401(k) plan with company matching.

• Initiatives from the Culture Committee supporting connection, enjoyment, and a sense of belonging.

• A workplace driven by innovation, collaboration, and enthusiasm.

• Potential eligibility for additional compensation, such as bonuses or equity, where applicable.