Retention & Lifecycle Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the global subscriber Profit and Loss, focusing on key metrics such as Net Revenue Retention (NRR) and churn rates.

• Lead the transition of subscriptions on a monthly, quarterly, and annual basis.

• Apply best practices aimed at minimizing churn.

• Develop a cross-selling strategy to drive subscriber growth.

• Integrate AI into retention processes to enhance data-driven decision-making.

⛳️ Requirements

• Proven track record of scaling credentials with at least $50 million in Annual Recurring Revenue (ARR) or over 250,000 active subscribers.

• Experience that is inherently tied to AI technologies.

• Evidence of impactful retention strategies.

• In-depth, hands-on knowledge of modern retention platforms.

• Fluency in subscription Direct-to-Consumer (DTC) models.

• Strong creative leadership abilities.

• Proficiency with cohort analysis, Lifetime Value (LTV) modeling, and payback calculations.

• A builder’s mindset conducive to innovation.

• Excellent communication skills.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.