Onsite Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support for up to 75 technicians for a single client.

• Maintain proactive communication with both Technicians and Clients to ensure successful and balanced assignments.

• Fulfill minimum communication obligations which include daily onsite check-ins, bi-weekly Technician reviews, and monthly Client meetings.

• Enhance project success by increasing assignment success rates.

• Oversee the arrival of new technicians and resolve any hotel-related issues.

• Manage disciplinary actions for Technicians concerning performance and policy breaches.

• Identify new opportunities within the client relationship through the development of strong connections.

• Collaborate with the safety team to ensure adherence to appropriate safety protocols.

• Aid in managing onsite injuries by facilitating necessary communications.

⛳️ Requirements

• Minimum of 2 years of experience in a corporate setting.

• At least 1 year of experience in customer service.

• Exceptional written and verbal communication abilities.

• Strong problem-solving capabilities.

• Highly organized with excellent time management skills.

• Possess a growth mindset.

• Proficient in computer skills, including the Microsoft Office suite.

• Willingness and enthusiasm to work away from home for extended durations.

• Comfortable with remote work, including participating on camera in team meetings.

🏝️ Benefits

• Guaranteed Overtime.

• Comprehensive Medical, Dental, Vision, STD/LTD, Life Insurance, and Accident Insurance.

• Equipment provided by the company.