Retainer Management Team Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead a team consisting of Associate Consultants, Consultants, Senior Consultants, and Principal Consultants.

• Provide ongoing coaching, constructive feedback, and support for career progression.

• Oversee the daily operational integrity of the Retainer Management program.

• Create, uphold, and consistently enhance team processes and documentation.

• Act as the main escalation contact for intricate and sensitive customer matters.

• Function as a vital link between the Retainer Management team and internal stakeholders.

• Discover and assist in cross-selling and upselling opportunities in collaboration with the Sales team.

⛳️ Requirements

• Significant experience in managing people effectively.

• Have directly supervised a team and managed the complete employee lifecycle.

• Experienced in overseeing customer relationship management initiatives.

• Familiarity with cybersecurity services or incident response operations.

• Capability to foster trust and maintain positive relationships across various teams.

• Excellent written and verbal communication skills.

• Strong organizational abilities and adept at managing competing priorities.

• Proactive and solutions-focused mindset with strong problem-solving skills.

🏝️ Benefits

• Industry-leading compensation and equity awards.

• Extensive physical and mental wellness programs.

• Competitive vacation and holiday policies for relaxation and rejuvenation.

• Paid parental leave and adoption leave.

• Opportunities for professional development available to all employees, regardless of their level or role.

• Employee Networks, local neighborhood groups, and volunteer opportunities to foster connections.

• A lively office culture featuring world-class amenities.

• Recognized as a Great Place to Work Certified™ globally.