Retail Service Specialist

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Welcome members both over the phone and in person, assessing their service needs.

• Deliver requested services or guide members to the correct department.

• Facilitate notary and/or DMV license transactions and services as applicable.

• Troubleshoot issues and support administrative tasks in the absence of a manager.

• Ensure a high level of customer service in alignment with the Club's Quality Assurance Standards.

• Provide registration services in states where DMV license services are available.

• Stay updated on DMV regulations and execute transactions following State DMV and Club protocols.

• Prepare TripTiks®, offer maps, tour books, and various travel-related resources.

• Assist members with hotel and/or car reservation needs.

• Advocate for and sell AAA memberships.

• Process membership and insurance payments while promoting automatic renewal options.

• Upgrade basic memberships to more valuable options.

• Issue passport photos and International Driving Permits (IDPs).

• Handle Travel Money transactions and sell merchandise and attraction tickets.

• Balance and reconcile the cash drawer, preparing daily deposits.

• Aid in the compilation of daily, weekly, and monthly reports.

• Conduct notary services in accordance with National Notary Association guidelines and Club procedures.

• Recognize cross-sell opportunities based on members’ service and product requirements.

• Mentor and train junior staff members.

• Assist with timekeeping and scheduling for branch employees.

• Occasionally travel to off-site business meetings or conferences (5%).

⛳️ Requirements

• High School GED is mandatory.

• Strong computer skills and data entry abilities are essential.

• Capability to effectively coach and mentor colleagues.

• Ability to work efficiently and juggle multiple tasks or assignments daily.

• As needed, obtain and maintain a valid notary license.

• Notary Public certification from the National Notary Association within 1 year is preferred.

🏝️ Benefits

• Comprehensive health coverage including medical, dental, and vision.

• 401(K) savings plans with company matching contributions.

• Tuition reimbursement programs.

• Floating holidays and paid time off for community volunteer initiatives.

• Paid parental leave.

• Wellness programs available.

• Employee discounts on membership, insurance, travel, entertainment, services, and more!