Retail Operations Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee outbound shipments and ensure timely delivery to essential retail partners.

• Manage compliance with routing guides, along with booking and scheduling needs.

• Accurately maintain and monitor purchase orders across various systems.

• Act as a liaison for retailer logistics and buyer communication.

• Ensure that labeling and compliance standards are adhered to in order to prevent chargebacks.

• Monitor, challenge, and resolve deductions related to shipping and compliance issues.

• Keep internal teams informed about order status, delays, and operational challenges.

• Collaborate cross-functionally with warehouse, logistics, and sales teams.

⛳️ Requirements

• 1–3 years of experience in retail operations, logistics, or supply chain support.

• Familiarity with retailer portals such as Walmart Retail Link, Menards, Dollar General, etc.

• Strong knowledge of routing guides, retail compliance, and labeling requirements.

• Proficient in managing purchase orders within ERP/order systems like NetSuite, SAP, Dynamics, etc.

• Solid skills in Excel and Google Sheets.

• Excellent written communication abilities and sound operational judgment.

• Capable of juggling multiple tasks in a fast-paced environment.

• Bonus Points For EDI experience (850 / 856 / 810).

• Experience with LTL / FTL freight coordination.

• Knowledge of chargeback and deduction dispute processes.

• Exposure to 3PL or warehouse operations.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career growth.

• Flexible working hours and a supportive work environment.