Retail Inside Sales Team Lead

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead, mentor, and nurture a team of Reverse Mortgage Loan Officers.

• Enhance sales performance and optimize conversion metrics.

• Ensure adherence to compliance and promote a culture of accountability.

• Track and enhance lead conversion rates.

• Conduct regular call reviews and coaching sessions.

• Leverage data to identify performance gaps and implement corrective action plans.

• Ensure compliance with all federal, state, investor, company, licensing, and regulatory mandates.

⛳️ Requirements

• Active NMLS license and ability to maintain licensing requirements.

• A minimum of two (2) years of experience in mortgage sales.

• At least two (2) years of experience in reverse mortgage origination.

• Prior experience leading, coaching, or managing mortgage sales professionals.

• Demonstrated capability to drive sales production and enhance performance.

• Strong knowledge of reverse mortgage products, sales processes, regulatory obligations, and consumer-direct sales settings.

• Experience in conducting coaching sessions, call reviews, and performance management activities.

• Proven ability to juggle multiple priorities in a dynamic environment.

• Excellent analytical, communication, and decision-making abilities.

🏝️ Benefits

• Top-tier health plans (medical, dental, vision, HSA, and FSA).

• Generous paid time off (PTO).

• Paid holidays.

• Company-sponsored life insurance.

• Competitive 401(k) matching.