Lead Management Inside Sales Agent

This is a fully remote position, open to applicants in Minnesota, +1 more state.

📋 Description

• Manage incoming phone calls from homeowners seeking information about Andersen products and services.

• Place outbound calls to homeowners in response to online inquiries.

• Identify the most suitable solutions for homeowners' projects.

• Arrange appointments following a defined appointment-setting protocol.

• Deliver an exceptional customer service experience while upholding the company’s positive image.

• Adhere to communication scripts when addressing various topics.

• Identify the correct Andersen dealer and relay the homeowner’s contact details.

• Organize Renewal by Andersen appointments for inquiries related to replacements and remodeling.

• Recognize common objections and apply sales training techniques to address them.

• Achieve both personal and team qualitative and quantitative performance objectives.

• Input data into the CRM system and utilize the Mitel phone system.

• Carry out additional tasks as assigned by the supervisor.

⛳️ Requirements

• Prior experience in a call center, customer service, or sales position.

• Excellent phone and verbal communication skills, coupled with active listening abilities.

• Demonstrated integrity, teamwork, and problem-solving capabilities.

• Proficient in multitasking and effective time management.

• Customer-oriented with the ability to adapt to diverse personality types.

• Strong computer and data entry skills; detail-oriented.

• Capability to thrive in a remote work setting while meeting job and customer expectations.

• High-speed internet connection.

• Willingness to work flexible shifts that change on a monthly basis.

🏝️ Benefits

• 401(k) Plan with Employer Fixed Contributions & Company Matching Profit Sharing.

• Medical, Dental, and Vision Coverage.

• Flexible Spending Accounts (FSAs), Health Savings Account (HSA), and Health Reimbursement Account (HRA).

• Life Insurance.

• Paid Time Off & Paid Holidays.

• Paid Maternity Leave & Paid Parental Leave.

• Career Growth Planning & Nationwide Career Opportunities.

• Profit-sharing target of $3,600 per eligible employee in 2026, prorated as appropriate, paid in quarterly installments.