Inside Sales Representative

This is a fully remote position, open to applicants in Idaho, +2 more states.

📋 Description

• Acquire new members through both inbound and outbound calls.

• Evaluate customer needs for products and services by utilizing probing questions and effective listening skills.

• Provide support to existing members and address inquiries regarding product usage and benefits.

• Promote ancillary and other relevant products to current members.

• Retain current members.

• Stay informed about CMS and state regulations.

• Manage multiple tasks and utilize a computer while engaging with prospects and members via phone.

• Document pertinent information in the Customer Relationship Management system.

• Meet sales acquisition targets, conversion rates, and cross-selling goals.

• Reach out to prospective members within performance-plan timeframes.

• Attain member retention objectives and ensure high member satisfaction.

• Maintain a thorough understanding of company products, services, and processes.

⛳️ Requirements

• A 4-year college degree or 1 to 2 years of experience selling various Medicare products, such as Medicare Advantage or Medicare Supplement.

• A Life & Health insurance license must be secured within 2 attempts and/or within 60 days of starting employment.

• Regular use of a computer for daily job functions.

• Capacity to multitask while conversing on the phone.

• Outstanding communication and listening abilities.

• A positive demeanor and the capability to manage emotions when interacting with dissatisfied customers.

• Ability to adapt to a high-pressure, achievement-focused environment.

• Competence in building, managing, and expanding a book of business.

• Strong computer skills, including proficiency in Microsoft Office.

• Capability to perform basic mathematical calculations without a calculator.

• Ability to successfully complete annual AHIP Continuing Education, Product Certification, Security and Compliance, Client/Carrier Certifications, and necessary CMS certifications.

🏝️ Benefits

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Paid time off.

• Retirement savings options.

• Wellness programs.

• Additional resources supporting physical, emotional, and financial well-being.

• Comprehensive benefits package for eligible full-time employees.