Retail Field Service Executive

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Oversee and cultivate CHEP’s relationships with key retail clients throughout BeNeLux.

• Act as the main operational liaison for a designated portfolio of retail accounts.

• Foster relationships with customer operational teams and stakeholders at distribution centers.

• Collaborate with the Key Account Manager to ensure a cohesive customer experience.

• Assist in customer meetings, business reviews, and discussions on performance.

• Track account performance in relation to established KPIs.

• Analyze customer and asset-flow data to uncover trends, inefficiencies, and potential risks.

• Initiate corrective measures to enhance asset recovery, minimize losses, and optimize cycle times.

• Conduct regular visits to customer distribution centers and operational locations.

• Evaluate operational processes concerning CHEP asset management.

• Coordinate efforts with Supply Chain, Logistics, Finance, and Commercial Sales teams.

• Address customer concerns and ensure follow-through on actions.

• Serve as an internal advocate for customers while balancing business priorities.

• Contribute to ongoing improvements within the Retail team.

• Build trusted relationships with customers to enhance KPIs and operational performance.

• Exhibit the capability and ambition to advance into a commercial account management position.

⛳️ Requirements

• Proficient in interpreting data and converting insights into actionable strategies.

• Exceptional communication and stakeholder management abilities.

• Experience in customer-facing roles is advantageous.

• Capable of juggling multiple priorities and collaborating effectively across various functions.

• Strong problem-solving aptitude and a practical approach.

• Business acumen and an interest in technological advancements.

• Proficient in Dutch and English.

• Proactive, motivated, self-sufficient, and detail-oriented.

• Possess a growth mindset.

🏝️ Benefits

• 8% holiday allowance paid in May.

• 13th month salary.

• 27 days of annual leave.

• Laptop provided.

• Mobile phone with an associated contract.

• Company car in accordance with the Car Policy.

• Net expense allowance of €158.83 per month worked.

• Net telework compensation of €60.00 per month worked.

• Eligibility for the CHEP bonus plan applicable to the designated band (band II = 10%).

• Fully remote work option available.

• 40-hour working week.