Resuscitation Program Manager, 18 Month Contract

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop a comprehensive understanding of customers, instructors, and training providers to shape engagement strategies and program support.

• Cultivate and manage relationships with essential stakeholders, including top-performing instructors, training centers, and institutional partners.

• Spearhead engagement with priority and high-value stakeholders while overseeing broader regional engagement efforts.

• Identify potential network risks and opportunities, implementing strategies to enhance engagement, performance, and retention.

• Accurately document stakeholder interactions, insights, and outcomes in a timely manner using Salesforce CRM.

• Maintain in-depth knowledge of Heart & Stroke resuscitation programs, standards, and policies to ensure consistent regional implementation.

• Articulate the value and application of offerings across various stakeholder contexts.

• Assist with program updates, initiatives, and improvements that align with national directives.

• Advise stakeholders on program requirements, standards, and best practices.

• Monitor program delivery and performance using the Resuscitation portal, Salesforce, and PowerBI dashboards.

• Create regional plans to enhance adoption, network reach, and overall impact.

• Promote partner opportunities that align with organizational priorities and objectives.

• Expand the instructor network by identifying and nurturing high-performing individuals.

• Stay updated on trends, stakeholder needs, and external factors influencing program delivery.

• Utilize performance trends and KPIs to refine strategies and support sustainable growth.

• Oversee Quality Assurance & Issue Resolution within a designated region.

• Lead or manage complex complaints and escalations in accordance with program policies.

• Evaluate risks and determine necessary actions, including escalations when required.

• Ensure documentation is thorough, accurate, and compliant with established standards.

• Address performance issues and facilitate corrective actions, including instructor deactivations when necessary.

• Guide stakeholders to ensure effective delivery and positive outcomes.

• Navigate complex stakeholder situations with a solutions-oriented approach.

• Encourage network collaboration and the development of communities of practice when appropriate.

• Represent Heart & Stroke to external audiences, reinforcing values, standards, and expectations.

• Provide leadership, coaching, and guidance to internal stakeholders.

• Support team development and capability enhancement.

• Establish strong cross-functional relationships.

• Ensure robust collaboration and alignment with the Resuscitation Support Centre (RSC).

• Align priorities and resources effectively to achieve regional objectives.

• Collaborate across regions to ensure consistency and facilitate the integration of new team members.

⛳️ Requirements

• A minimum of 5-7 years of experience in relationship management, sales, or business development, preferably within the healthcare, CPR, or first aid training sectors, or equivalent experience.

• Heart & Stroke Instructor certification and/or experience with other agencies is advantageous.

• Background in marketing and communication is a plus.

• Familiarity with provincial healthcare systems and resuscitation training agencies is beneficial.

• Experience in the healthcare sector is an asset.

• Experience in the not-for-profit sector is a plus.

• Bachelor’s degree in business, health science, or a related field.

• An equivalent combination of education and experience will be considered.

• A certificate or training in adult education is preferred.

🏝️ Benefits

• Paid wellness days

• Personal days

• Health, medical, dental, and vision benefits

• Flexible hybrid working arrangements

• Reimbursement support for mobile phones and home office setup