Program Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Supervises team members to ensure their capability in handling calls and delivering exceptional customer service.

• Evaluates the performance of staff to identify training needs and requirements.

• Contributes to scheduling to ensure sufficient staffing levels.

• Offers recommendations to management for necessary adjustments.

• Aids in quality assurance and quality improvement initiatives.

• Manages projects, which include reimbursement programs, compliance and education initiatives, and clinical patient support programs.

• Executes assigned call center projects.

• Designs and develops new projects, including the creation of protocols, allocation of resources, and database management.

• Continuously assesses project strengths, weaknesses, and opportunities for enhancement.

• Generates all project-related reports.

• Engages in client meetings and maintains ongoing communication regarding client projects.

• Identifies and implements staff recruitment strategies and participates in the hiring process.

• Responsible for reporting all Adverse Events to the relevant units/departments.

⛳️ Requirements

• A minimum of a University Degree in Business Administration, Science, or equivalent experience.

• At least 3 years of experience in the pharmaceutical, biotech, or healthcare-related sectors.

• A minimum of 2 years in project or program management.

• At least 2 years of experience in managing people.

• Advanced understanding of the pharmaceutical distribution sector.

• Familiarity with automated warehouse operating systems.

• Strong business and financial insight.

• Excellent analytical and mathematical abilities.

• Proficient in effective oral and written communication.

• Strong interpersonal and leadership capabilities.

• Highly organized with a keen attention to detail.

• Exceptional problem-solving skills with the ability to address issues efficiently.

• Proficient in Microsoft Word, Excel, PowerPoint, and other Office Programs.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Opportunities to engage in mentorship programs and volunteer activities.