Resourcing & Operations Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Evaluate project requirements, resource availability, and limitations to create effective resource allocation strategies with team leaders.

• Maintain a comprehensive skills matrix across various departments to ensure the appropriate assignment of resources to projects.

• Oversee and manage freelance personnel in creative, scientific, production, and technical positions.

• Serve as the main liaison with freelance agencies.

• Uphold the processes for freelance approval and onboarding.

• Track freelance budgets and report expenditures and allocations to senior management.

• Regulate workflow by supervising production progress and making necessary adjustments to resources.

• Facilitate regular resourcing meetings to assess workloads, identify excesses, and redistribute resources.

• Delegate tasks, provide progress updates, communicate challenges, and pinpoint overflow resources.

• Monitor team utilization and work alongside department heads to meet targets.

• Drive process enhancement initiatives with the PMO and Capability leaders.

• Assist the Client Engagement team with communication, planning, resource allocation, timelines, budgets, and change management in the Agency Management System.

• Manage contracts and relationships with third-party vendors.

• Create reports and develop or revise templates, SOPs, estimation tools, and other project resources.

• Execute additional tasks assigned by the Director of Operations.

⛳️ Requirements

• BA/BS degree is mandatory.

• 2–5 years of experience in a related industry.

• Excellent communication, organizational, and negotiation abilities.

• Capability to connect Project Management with production teams.

• Skill in assigning and resourcing team members as the primary contact for project leads.

• A growth mindset with the ability to manage and facilitate change.

• Competence in adjusting workload balance within an agency management system.

• Skills in process improvement and documentation.

• Understanding of project pipelines, sales data, workload balance, and hiring strategies.

• Knowledge of the skills necessary across diverse production tactics and therapeutic areas.

• A varied production background is advantageous.

• Ability to cultivate trusted relationships.

• Proficiency in translating ambiguous details into project scopes, estimated costs, and risk-minimizing assumptions.

• Strong prioritization and obstacle-removal capabilities.

• Exceptional communication skills.

• Ability to ensure that the right tasks are assigned to the right individuals.

🏝️ Benefits

• Hybrid work option available for employees located in the Toronto area.

• Engaging work environment.

• Meaningful work that fosters a true sense of community and enjoyment.

• Employee celebration events.

• International recognition as a “Great Place to Work.”

• Equal opportunity and inclusive workplace.