Resource Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and uphold integrated capacity planning and scheduling information for more than 1,200 resources across various global business units.

• Assess incoming project requirements against resource skills, availability, and experience to suggest optimal team configurations.

• Assist in managing and sustaining scheduling databases within SPP/OpenAir and associated PSA tools.

• Ensure high levels of data accuracy during time-entry and alignment of forecasting systems.

• Track and report weekly, monthly, and quarterly utilization metrics, including billable versus non-billable utilization.

• Identify potential future resource supply and project demand discrepancies and highlight staffing limitations or bench-time risks.

• Produce trend-oriented operational analyses to aid leadership in making decisions regarding hiring, cross-training, and delivery strategies.

• Collaborate with regional delivery leads and international teams to balance resource needs effectively.

• Coordinate with Finance and HR Business Partners on resource allocation, budget parameters, headcount requests, and plans for organizational scaling.

⛳️ Requirements

• 3–5 years of professional experience in resource coordination, workforce management, or business analyst roles within a software or technology-focused environment.

• Experience in Healthcare IT or SaaS enterprises is highly preferred.

• Practical experience with PSA software or enterprise tracking tools, such as OpenAir, Suite Projects Pro NetSuite, FinancialForce, or Mavenlink.

• High proficiency in advanced Excel, including VLOOKUPs, Pivot Tables, and data modeling.

• Strong analytical skills for handling complex schedules, timesheet tracking data, and utilization curves.

• Outstanding communication and relationship-building skills across different time zones.

• Capability to work with executive leaders, Project Managers, and cross-functional teams in a dynamic environment.

• Comfort in a fully remote, globally integrated matrix environment.

• Prior experience in a Professional Services or Consulting delivery organization is preferred.

• Familiarity with healthcare payer ecosystems or care management terminology is preferred.

• Experience aiding in organizational migrations or scaling resource tracking databases during mergers/acquisitions is preferred.

• Completion of a pre-employment criminal background check may be required.

🏝️ Benefits

• Fully remote work environment.

• Potential travel based on company requirements.

• Reasonable accommodations for individuals with disabilities.

• Commitment to equal opportunity and workforce diversity.