Resolution Specialist, Spanish Bilingual

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee member resolution cases assigned to you from the initial intake to the final resolution.

• Act as a subject matter expert for complex member issues that require escalation.

• Perform outreach to investigate, resolve, and communicate the outcomes of cases.

• Offer clear and concise explanations of health plan benefits and available options.

⛳️ Requirements

• At least 1 year of experience in the healthcare sector.

• A minimum of 1 year of experience in a contact center environment.

• Proven experience in assisting members with navigating healthcare services.

• Bilingual proficiency in English and Spanish is preferred.

• Excellent verbal and written communication skills.

🏝️ Benefits

• Health insurance coverage.

• 401(k) retirement plan.

• Paid time off for personal use.

• Opportunities for professional development.