Residential Support Representative

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Deliver exceptional customer experiences by assisting with basic technical issues primarily through digital communication, including both inbound and outbound interactions.

• Provide support through phone channels as necessary.

• Help customers troubleshoot problems with Schlage products and ensure they receive resolutions or appropriate next steps.

• Seek guidance or escalate issues to internal resources or subject matter experts when required.

• Assist customers with how-to inquiries related to installation, app setup, product registration, and more.

• Act as the customer advocate by relaying case drivers and known issues to internal teams, facilitating quick resolutions.

• Establish trust by fully following through on commitments made to customers.

⛳️ Requirements

• A minimum of 1 year of customer service experience is preferred.

• An HS Diploma or GED is mandatory; an associate’s degree is favored.

• Ability to type at a speed of 55 words per minute, corrected.

• At least 1 year of experience in managing high-volume inquiries.

• Strong written and verbal communication skills, with a solid grasp of grammar and punctuation.

• Competence in basic computer skills is essential.

• Familiarity with PC-based software applications (Microsoft Office – Outlook, Word, Excel) and basic web applications.

• Preference for candidates who are comfortable using smart device applications.

• Capable of multi-tasking, prioritizing tasks, and managing time effectively.

• Ability to recognize recurring customer issues.

• Skill in developing professional cross-functional relationships.

• Bilingual proficiency in Spanish and/or French is considered an asset.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance coverage to support your well-being.

• Generous Paid Time Off policy.

• A commitment to your future through a 401K plan, which currently features a 6% company match and no vesting period.

• Health Savings Accounts – a tax-advantaged account for healthcare expenses.

• Flexible Spending Accounts – tax-advantaged accounts for healthcare and/or dependent daycare expenses.

• Disability Insurance – both Short-Term and Long-Term coverage paid for by Allegion, providing income replacement in case of illness or injury.

• Life Insurance – term life coverage with an option to purchase additional coverage.

• Tuition Reimbursement opportunities.

• Voluntary Wellness Program – participate in wellness activities to earn financial rewards.

• Employee Discounts available through Perks at Work.

• Opportunities for community engagement and giving back, allowing you to "serve others, not yourself."

• Chance to utilize your unique strengths through the CliftonStrengths assessment and coaching.