Resident Service Engineer – Chicago, IL

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Schedule tasks at customer job locations

• Diagnose issues by utilizing technical drawings and documentation

• Collaborate cross-functionally with R&D, Software, and Quality Engineering teams

• Conduct routine maintenance and emergency services

• Evaluate customer KPIs to identify machine performance challenges and engage in problem-solving and maintenance

• Continuously enhance knowledge of customer operational processes, packaging designs, and technical specifications

• Install Packsize solutions and provide training for others on their use and maintenance

• Execute clerical and administrative responsibilities, such as responding to emails, preparing expense reports, making travel arrangements, and drafting technical reports

• Share information and ideas with both Packsize and customer personnel

• Comply with Packsize and customer safety standards and protocols

• Operate machinery by clearing jams, loading Z-fold, changing labels, replacing bander paper, and adding glue

⛳️ Requirements

• Strong customer service orientation

• Proficient with Windows operating systems

• Effective use of hand tools

• Familiarity with mechanical systems

• Capable of working independently with minimal supervision

• Basic experience with Microsoft Excel and Word or Google Sheets and Docs is advantageous but not mandatory

• Associate degree, vocational training, or equivalent experience is preferred

• Ability to communicate and convey accurate information

• Comfortable working in production facilities, warehouses, or manufacturing settings

• Ability to work in noisy environments and varying temperatures

• Capable of moving equipment, machinery, and products weighing up to 50 lbs

• Ability to climb ladders, stairs, scaffolding, ramps, and step stools

• Ability to bend, stretch, push, pull, carry, and reach effectively

• Availability for on-call duties

• Willingness to travel by vehicle or airplane within the country

• Overnight travel may be necessary for initial and ongoing training

🏝️ Benefits

• 10% night shift differential

• Medical coverage

• Dental coverage

• Vision coverage

• 401(k) retirement plan

• Paid Time Off

• Health Savings Account (HSA)

• Flexible Spending Account (FSA)

• Life insurance

• Disability insurance

• Critical illness benefit

• Hospital indemnity benefit

• Accident benefit

• Legal/ID theft protection

• Employee Assistance Program (EAP)

• Reasonable accommodations in the application process for qualified individuals with disabilities