Resident Regional Director, Commercial Cleaning

This is a fully remote position, open to applicants in New Hampshire.

📋 Description

• The Resident Regional Director (RRD) oversees the operations of multiple offices or locations within a client contract.

• This role provides leadership, motivation, accountability, and development for all MCS associates, ensuring that the client account meets quality standards and financial goals.

• The RRD is tasked with identifying sales opportunities through the expansion of client and referral business.

• It is essential to ensure that client accounts fulfill contractual obligations, adhere to company policies and procedures, and cultivate a positive work culture.

• The Director will lead the client relationship within the approved budget, delivering maximum value to the client.

• Responsibilities include identifying potential business expansion, generating proposals, and securing new business to meet financial and sales targets for the assigned area under optimal client terms.

• Collaborating with MCS Business Development to review all RFPs, pricing, and service agreements is a vital part of the role.

• Maintain a database (Salesforce) for prospects and new business opportunities.

• Attend networking events and engage in trade associations.

• Develop and sustain client relationships to guarantee satisfaction and retention.

• Ensure that daily notes from the field are reviewed with operations teams.

• Respond promptly and accurately to customer emails throughout the day.

• Oversee payroll to ensure timely and accurate submissions.

• Conduct weekly operations meetings and monthly training sessions.

• Partner with the Operations team to address service deficiencies, and if necessary, conduct site visits with the team during and after business hours.

• Develop and implement sustainable action plans as required.

• Perform monthly P&L reviews with the operations teams.

• Manage and ensure effective communication between facility locations, Office Management, and all corporate departments.

• Create and implement an onboarding schedule for all new hires and account transitions.

• Oversee the performance of operations teams, including evaluating, coaching, developing, and disciplining members as necessary.

• Effectively utilize and understand MasterCorp’s scheduling program, MasterMind.

• Review and approve subcontractor invoices for accuracy and budget adherence.

• Efficiently manage subcontractor agreements to ensure quality and budget expectations are met.

⛳️ Requirements

• A Bachelor’s Degree in a relevant field or an equivalent combination of education and experience is required.

• A minimum of five years of progressive management experience in a field directly related to this position, with proven success in multi-site leadership roles.

• Demonstrated ability to communicate clearly and professionally with clients, site staff, and MasterCorp employees through both written and verbal channels.

• Exceptional organizational skills with a proven track record of managing multiple tasks, prioritizing effectively, and delegating as necessary.

• Outstanding leadership capabilities.

• Proficient in Microsoft Office Suite (Word, Excel, etc.).

• Excellent verbal and written communication skills; bilingual proficiency is a plus.

• Availability to work irregular hours, including weekends and after hours.

🏝️ Benefits

• Competitive Pay at All Levels.

• 401(k) Retirement Plan with Company Matching.

• Paid Vacation and Sick Time.

• Medical, Dental and Vision Benefits.

• Company-Paid Life Insurance and Short-Term Disability.

• Tuition Reimbursement.