Resident Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform service tasks in accordance with work instructions, while adhering to ABB's quality and safety standards.

• Provide exceptional customer service by planning and executing service tasks as per client orders and expectations.

• Communicate timelines and expectations for service work to promote customer retention.

• Recognize opportunities to enhance the customer's operations and resolve issues during field service activities.

• Carry out preventative maintenance, diagnose technical problems, and conduct analysis through remote or on-site interventions.

• Compile lists of materials required for service activities and ensure the availability and quality of all necessary materials, parts, and equipment.

• Serve as a trainer for field service associates and customers when necessary.

⛳️ Requirements

• Associate's degree with over 5 years of experience in field service or preventative maintenance, or a high school diploma with more than 7 years of relevant experience.

• Familiarity with DCS/QCS systems is essential.

• Experience with PLC and networking is required.

• Mechanically inclined with some experience in electrical work and use of basic tools.

• Must be available for on-call duties 24/7 as needed.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan known as the Copay Plan or a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plans: Core and Core Plus.

• Vision benefits included.

• Company-paid life insurance equal to 2X base pay.

• Company-paid Accidental Death & Dismemberment (AD&D) insurance equal to 1X base pay.

• Voluntary life and AD&D insurance available, fully paid by the employee up to maximum limits.

• Short Term Disability coverage for up to 26 weeks, fully covered by the company.

• Long Term Disability offers 60% of pay, with the option to "buy-up" to 66 2/3% of pay, paid by the company.

• Supplemental benefits available, fully paid by the employee (including accident insurance, hospital indemnity, critical illness insurance, and pet insurance).

• Parental Leave for up to 6 weeks.

• Employee Assistance Program provided.

• Health Advocate support resources available for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program offered.

• 401k Savings Plan with contributions from the company.

• Employee Stock Acquisition Plan (ESAP) available.

• 11 paid holidays provided.

• Vacation time is allocated based on years of service for hourly and non-exempt roles, while salaried exempt positions follow a permissive time away policy.