Field Service Technician

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Conducts maintenance on cinema projection systems, digital signage, audio systems, servers, and power supplies, among others.

• Offers demand service to customers; identifies and implements a support strategy.

• Tests electronic assemblies, components, or parts using various instruments such as ohmmeters, voltmeters, ammeters, color meters, resistance bridges, oscilloscopes, and automatic or computerized testing equipment.

• Inspects equipment and assemblies for defects and replaces faulty components.

• Repairs equipment and conducts field tests.

• Addresses firmware and software problems.

• Oversees the investigation of customer complaints concerning quality, tolerances, specifications, and the delivered condition of products.

• Records, analyzes, and notifies relevant personnel in production quality and sales departments about the status and resolution of customer complaints and claims through written and electronic reporting.

• Installs and tests electronic or digital equipment.

• Logs daily activities in Field Point, including but not limited to work descriptions, expenses, hours, labor, and travel.

• Demonstrates ownership and is open to taking on additional responsibilities as assigned.

• This role requires travel both in and out of the market up to 70-80% of the time; it also necessitates the ability to work weekends, holidays, and be on-call.

⛳️ Requirements

• Associate's degree (A.A.) or equivalent from a two-year college or technical school, or a combination of education and experience.

• Experience with electronics relevant to the Pro-AV market.

• Familiarity with computer and networking concepts and architectures.

• Preferred experience with digital cinema equipment.

• Strong attention to detail.

• Proficient in MS Office.

• Exceptional customer service skills are essential.

• A valid, state-issued driver’s license is required for this position.

• Must be able to stand, sit, squat, and bend for extended periods.

• Excellent verbal and written communication skills.

• Comfortable working in a high-stress, fast-paced environment with changing priorities.

• Strong time management, organizational, and analytical skills.

• Self-motivated individual who can identify and resolve issues as they arise.

• Ability to effectively interface with a diverse range of personnel within the organization.

🏝️ Benefits

• 401(k) plan with employer matching.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Company-paid disability insurance.

• Flexible spending account options.

• Health savings account with up to $1,250 per year in employer contributions.

• Accident insurance plan.

• Hospital indemnity insurance plan.

• Critical illness insurance plan.

• Company-paid and voluntary life insurance options.